Customer Success Strategist
3 weeks ago
Role Overview
Intelliswift Software Inc is seeking a strategic Customer Success Manager to drive customer adoption and value realization in the Digital Experience Cloud team. This is an exciting opportunity to lead the post-sales customer experience, driving adoption and value for our customers.
About the Role
As a Senior Customer Success Manager, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for personalization at scale, unifying voices across Adobe for a cohesive plan of action and quantifying impact along the way. Industry Customer Success Managers deliver an outstanding experience for Adobe's top customers, including responsibilities for strategic account planning, use case adoption, advocacy and value realization.
Key Responsibilities
1. Accountable for Customer's overall success with Adobe, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization.
2. Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
3. Network within accounts in order to achieve successful execution of client's strategy and roadmap.
4. Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals.
5. Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve.
6. Champion innovation by sharing industry thought leadership and new ways your customers can use Adobe solutions to advance their digital maturity.
7. Identify Customer risk, and collaborate with the extended Adobe team to build and activate 'get well' plans.
8. Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
9. Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success.
Requirements
1. 10+ years of Customer Success experience in Software as a Service, Digital Marketing.
2. Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value.
3. Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership.
4. Strong consulting skills.
5. Ability to prioritize, multi-task, and perform under pressure.
6. Exceptional organizational, presentation, and communication skills, both verbal and written.
7. Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys.
8. Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners.
9. Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops.
10. Effective at leading executive C-level discussions and presentations.
11. Flexibility to travel (if needed).
-
Customer Success Strategist
1 month ago
Chicago, Illinois, United States Planhat Full timeUnlock Value for Every CustomerWe're on a mission to redefine what customer success means in enterprise software. Our team helps businesses build their success around their clients, unleashing the capabilities of Planhat.Our RoleWe understand customers' problems and objectives deeply, then help solve them through the Planhat platform. When our clients are...
-
Senior Product Strategist
4 weeks ago
Chicago, Illinois, United States InterSources Full timeSenior Product StrategistWe are seeking a seasoned Senior Product Strategist to lead our product development efforts. As a key member of our team, you will be responsible for defining and delivering our product roadmap, ensuring alignment with our business goals and customer needs.Key Responsibilities:Develop and maintain a deep understanding of our...
-
Product Marketing Strategist
4 weeks ago
Chicago, Illinois, United States Relativity Full timeJob Title: Product Marketing StrategistJob Overview:The Product Marketing Strategist at Relativity will contribute to product strategy, execute ongoing go-to-market activities, deliver high-quality content, and provide support to customer-facing teams. This role will work with a wide set of stakeholders to drive product success in key areas including...
-
Global Account Strategist
1 month ago
Chicago, Illinois, United States Minitab Full timeJob Title: Global Account StrategistJob Summary:As a Global Account Strategist at Minitab, you will be responsible for developing and executing strategic plans to drive growth and revenue for our global accounts. You will work closely with cross-functional teams to identify opportunities, develop solutions, and deliver results.Key Responsibilities:* Develop...
-
Corporate HR Strategist
4 weeks ago
Chicago, Illinois, United States Metropolitan Family Services Full timeWe are seeking a Corporate HR Strategist to provide HR services to various locations in the Chicago and DuPage County area. At Metropolitan Family Services, our vision is to create a brighter future for families in need. As a key member of our team, the Corporate HR Strategist will play a vital role in shaping our HR function and driving business results.Job...
-
Digital Marketing Strategist
4 weeks ago
Chicago, Illinois, United States VML Full timeJob SummaryWe are seeking a highly skilled Digital Marketing Strategist to join our team at VML. As a Senior Analyst, you will play a key role in shaping the strategic direction of our clients' digital marketing strategies by providing data-driven insights that relate to business challenges.Key ResponsibilitiesManage projects to successful completion with...
-
Digital Creative Strategist
4 weeks ago
Chicago, Illinois, United States Smartly Job Board Full timeJob Title: Digital Creative StrategistSmartly is a leading AI-powered creative advertising technology company. Our Global Creative Services team empowers brands and advertisers to reach new levels of success through Intelligent Creative: a harmony of creative, media and intelligence. We do this in unprecedented ways that build, scale, measure and optimize...
-
Procurement Strategist
4 weeks ago
Chicago, Illinois, United States Metra Full timeMetra is seeking a highly skilled Procurement Strategist to join its team. The salary for this role is approximately $85,000 per year.### Job DescriptionAs a Procurement Strategist at Metra, you will be responsible for developing and implementing procurement strategies to meet the company's needs. This includes analyzing market trends, selecting suppliers,...
-
Senior Client Growth Strategist
3 weeks ago
Chicago, Illinois, United States BairesDev Full timeAt BairesDev, we've been pioneering technology projects for over 15 years, delivering cutting-edge solutions to leading companies like Google and innovative startups in Silicon Valley.Our diverse 4,000+ team, comprised of the world's Top 1% of tech talent, works remotely on roles that drive significant impact globally.When you apply for this position, you're...
-
Brand Experience Strategist
4 weeks ago
Chicago, Illinois, United States Create Chicago Full timeJob Title:Brand Experience StrategistAbout Us:Create Chicago is a dynamic and creative environment where we bring brands to life through immersive and innovative experiences. We specialize in designing and executing strategic brand activations that connect with audiences on a deeper level. Our team of creative professionals work together to help companies...
-
Government Policy Strategist
1 week ago
Chicago, Illinois, United States Institute for Responsive Government Full timeAbout the RoleWe are seeking a highly skilled Government Policy Strategist to join our team at the Institute for Responsive Government.OverviewThe Institute for Responsive Government is a leading organization that helps policymakers find solutions to make government more efficient, accessible, and responsive to the needs of real people. Our focus areas...
-
Ecommerce Sales Strategist
4 weeks ago
Chicago, Illinois, United States Progressive Leasing Full timeJob DescriptionJob Title: Ecommerce Sales StrategistJob Summary: We are seeking a highly skilled Ecommerce Sales Strategist to join our team at Progressive Leasing. As an Ecommerce Sales Strategist, you will be responsible for driving ecommerce revenue growth within assigned major national accounts.Key Responsibilities:Develop and implement annual and...
-
Channel Relationship Strategist
4 weeks ago
Chicago, Illinois, United States Palo Alto Networks Full timeCompany Overview At Palo Alto Networks, our mission is to protect our digital way of life. We're a cybersecurity partner of choice, and our vision is a world where each day is safer and more secure than the one before. Our approach to work is built on personalization and choice in all of our people programs. We have disrupted the traditional view that...
-
Senior LinkedIn Marketing Strategist
1 month ago
Chicago, Illinois, United States Directive Consulting Full timeJob Title: Senior LinkedIn Marketing StrategistWe are seeking a highly skilled Senior LinkedIn Marketing Strategist to join our team at Directive Consulting. As a key member of our digital marketing team, you will be responsible for developing and executing comprehensive LinkedIn marketing strategies for our clients.Key Responsibilities:Develop and implement...
-
Digital Health Marketing Strategist
4 weeks ago
Chicago, Illinois, United States CHIME College of Healthcare Information Management Executives Full timeJob Title: Digital Health Marketing StrategistJob Description:The CHIME College of Healthcare Information Management Executives is seeking a skilled Digital Health Marketing Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing effective social media campaigns to engage our audiences...
-
Strategist (Temp/Contractor) - GumGum
1 month ago
Chicago, Illinois, United States GumGum, Inc Full timeAbout GumGumGumGum is a pioneering digital advertising platform that leverages advanced AI technology to deliver captivating creative ads that drive consumer attention without relying on personal data. Our mission is to create a more equitable and less invasive digital advertising industry that prioritizes data privacy and benefits consumers, publishers, and...
-
Product Marketing Strategist
4 weeks ago
Chicago, Illinois, United States Upfront Healthcare Services Full timeWe are seeking a skilled Product Marketing Strategist to drive the success of our healthcare products. As a key member of our team, you will be responsible for developing and executing go-to-market strategies that align with our company's vision and goals.Key Responsibilities:Go-to-Market Strategy: Collaborate with cross-functional teams to create and...
-
Brand Strategist
1 month ago
Chicago, Illinois, United States ServiceNow Full timeBrand Strategist - Sr. ManagerWe are seeking a seasoned Brand Strategist to join our team at ServiceNow. As a key member of our Brand Strategy & Creative team, you will be responsible for developing and executing strategies that drive our brand forward.Key Responsibilities:Develop and implement brand measurement programs to track and analyze key brand...
-
Product Acceleration Strategist
4 weeks ago
Chicago, Illinois, United States Stripe Full timeAbout the RoleStripe is seeking a seasoned product leader to join our Growth team and drive revenue growth through innovative go-to-market strategies. As a Product Acceleration Strategist, you will be responsible for developing and executing a vision for accelerating the sold funnel for our Velocity segment, working closely with cross-functional teams to...
-
Digital Media Strategist
4 weeks ago
Chicago, Illinois, United States Publicis Groupe Full timeJob Description:Epsilon is seeking a highly skilled Digital Media Strategist to join our team. As a Digital Media Strategist, you will play a pivotal role in driving client success by developing strategies that align with client business objectives.Key Responsibilities:Work closely with the digital media team to apply an understanding of client objectives,...