Automotive Customer Care Specialist

2 weeks ago


Southfield, Michigan, United States Tamaroff Motors Full time
Job Overview

Position Summary

At Tamaroff Motors, a premier automotive dealership, we are dedicated to delivering outstanding customer service and high-quality vehicles. We are looking for a proactive and customer-oriented BDC Representative to enhance our operations. In this role, you will manage both incoming and outgoing customer inquiries related to vehicle sales and services. The ideal candidate will be enthusiastic, detail-oriented, and possess exceptional communication abilities.

Compensation & Benefits

  • Attractive hourly wage of $15 plus commission, paid bi-weekly.
  • Comprehensive medical, vision, and dental insurance.
  • Paid holidays and vacation time.
  • 401K plan, Employee Recognition Programs, and Referral Bonuses.
  • Opportunities for professional growth and advancement.

Key Responsibilities

  • Manage incoming calls, emails, and chats from both prospective and existing customers.
  • Provide detailed information regarding vehicle inventory, pricing, promotions, and dealership services.
  • Coordinate appointments for sales, service, and follow-up communications.
  • Foster customer relationships through consistent and proactive communication.
  • Utilize CRM software to track customer interactions and maintain accurate records.
  • Collaborate with sales, service, and finance teams to ensure a seamless customer experience.
  • Perform additional tasks as assigned by management.

Qualifications

  • High school diploma or GED required; an associate degree in accounting or a business-related field is preferred.
  • A minimum of 1 year of experience in customer service is preferred.
  • Strong organizational, communication, and interpersonal skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to handle sensitive information with professionalism.
  • Comfortable working in a fast-paced and dynamic environment.

Tamaroff Motors is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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