Credit Resolution Specialist

2 weeks ago


Las Vegas, Nevada, United States Silver State Schools Credit Union Full time
Job Summary

We are seeking a highly skilled Credit Resolution Agent to join our team at Silver State Schools Credit Union. As a key member of our credit union, you will play a vital role in preserving our assets by handling complex delinquent loan and negative share accounts.

Key Responsibilities
  • Proactively contact delinquent members to determine reasons for delinquency and explore financial assistance options.
  • Negotiate payment arrangements and maintain timely follow-up to ensure accounts are brought current.
  • Offer loss mitigation and financial hardship assistance to members in distress.
  • Stay up-to-date on collection regulations and credit union policies to ensure compliance.
  • Utilize approved service providers to locate members or collateral as needed.
  • Document all member contact and actions taken within the member's account file.
  • Ensure accurate payment application and daily balance of payment GL.
  • Recommend non-collectability on accounts where members lack capacity or intent to pay.
  • Work assigned delinquency queues and assist team members to achieve overall delinquency goals.
  • Prepare collection correspondence, including demand letters and adverse action letters.
  • Partner with Credit Resolution Leadership on process improvement initiatives.
Requirements

A high school diploma or equivalent, with a minimum of 1 year of related experience or training. Excellent communication and negotiation skills, with the ability to work in a team environment.

Silver State Schools Credit Union is an equal opportunity employer and a drug-free workplace.



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