Warehouse Recovery Specialist

4 hours ago


Las Vegas, Nevada, United States Comoto Full time
Job Title: Warehouse Recovery Specialist

Comoto Holdings is seeking a highly skilled Warehouse Recovery Specialist to join our team. As a key member of our fulfillment center, you will play a critical role in minimizing recovery losses and ensuring exceptional customer service.

Key Responsibilities:
  • Recover costs associated with defective and unsellable products while minimizing costs impacting reverse logistics operations
  • Pick, pack, and ship vendor returns utilizing freight and parcel carriers
  • Evaluate, inspect, recondition, and refurbish items for restock
  • Meet established metrics for daily productivity
  • Support returns & warranty customer service resolutions post returns process
  • Identify and implement continuous improvements focusing on reduction in cost processes and improving system accuracy and compliance
  • Proactively establish recovery (RTV and warranty) policies and procedures with new brands and collaborate with suppliers to optimize recovery process
  • Serve as the main point of contact for vendor or manufacturer to facilitate product recalls, updates, or returns for Comoto Fulfillment Centers
  • Interact with Accounting to support documentation and processing of credit and product replacements
  • Work with Receiving and Inventory teams to sort incoming packages for warranty, returns, mis-ships, and product refurbishment procedures
  • Foster team growth and development through continued departmental education, training, and finding gongs
Requirements:
  • At least 6 months tenure in a fulfillment-based role. Previous experience in a recovery specialist role preferred.
  • A commitment to Comoto's Core Values
  • Thorough knowledge of warranty and returns policies and procedures
  • Willingness to become certified on Comoto's stock picker
  • Problem-solving and analytical skills
  • Established communication, interpersonal, and listening skills
  • The ability to interact and participate in a fast-paced, high-energy, team-driven environment
  • Time management skills and the ability to organize and manage multiple priorities
  • The ability to occasionally work a schedule outside of normal business hours
  • Writing and math skills normally acquired through high school education


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