Operations Specialist
1 day ago
Welcome to InTouch Credit Union, where we are seeking a highly skilled and detail-oriented Operations Specialist to join our team. As an Operations Specialist, you will play a critical role in ensuring the smooth operation of our daily workflow and providing exceptional customer service to our members.
Key Responsibilities:- Assist in the management of daily workflow and operations of the department, including card/ATM operations, wire processing, and other financial institution operations.
- Provide phone, email, and in-branch support for Operations Support department responsibilities, using various systems such as vendor card systems, vendor online function support systems, and vendor wire systems.
- Research and solve external and internal member questions, problems, and complaints in a proactive and urgent manner.
- Process orders and maintenance requests for credit, debit, and ATM cards, as well as process incoming and outgoing wire requests accurately.
- Work with card processing and ATM vendors to investigate and resolve cardholder and terminal problems in a timely manner.
- Process ATM cash orders and stamp orders, and communicate load amounts to vendors.
- Review ATM balancing spreadsheets and research all ATM outages and discrepancies in a timely manner.
- Research and resolve ATM malfunctions and work with vendor for repairs.
- Assist internal and external members with IRA and Health Savings Account questions, issues, and processing of forms.
- Process stop payments, address changes, overdraft protection, add or modify cross accounts, security IDs, modify account profile information, etc.
- Open, modify, and close certificates and accounts.
- Process returned mail, mail deposits, and scanning verification.
- Place check orders.
- Complete check and statement copy requests.
- Process online banking, bill pay, transfer now, Turnkey Zelle reports, and research requests.
- High school degree or equivalent.
- One or more years of experience in card/ATM operations, wire processing, and/or two or more years in a financial institution as a teller, Concierge Banking, or other relevant experience.
- Working knowledge of Microsoft Office.
- Compliance with Federal Bank Secrecy and Money laundering rules required.
- Excellent listening, communication, and telephone skills.
- Ability to make decisions with minimum supervision.
- Ability to work as a team on projects with other departments.
All offers for employment with InTouch Credit Union are contingent upon the candidate having successfully completed a credit check, pre-employment drug screen, and criminal background check.
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