Operations Specialist

1 day ago


Las Vegas, Nevada, United States InTouch Credit Union Full time
Job Description

Welcome to InTouch Credit Union, where we are seeking a highly skilled and detail-oriented Operations Specialist to join our team. As an Operations Specialist, you will play a critical role in ensuring the smooth operation of our daily workflow and providing exceptional customer service to our members.

Key Responsibilities:
  • Assist in the management of daily workflow and operations of the department, including card/ATM operations, wire processing, and other financial institution operations.
  • Provide phone, email, and in-branch support for Operations Support department responsibilities, using various systems such as vendor card systems, vendor online function support systems, and vendor wire systems.
  • Research and solve external and internal member questions, problems, and complaints in a proactive and urgent manner.
  • Process orders and maintenance requests for credit, debit, and ATM cards, as well as process incoming and outgoing wire requests accurately.
  • Work with card processing and ATM vendors to investigate and resolve cardholder and terminal problems in a timely manner.
  • Process ATM cash orders and stamp orders, and communicate load amounts to vendors.
  • Review ATM balancing spreadsheets and research all ATM outages and discrepancies in a timely manner.
  • Research and resolve ATM malfunctions and work with vendor for repairs.
  • Assist internal and external members with IRA and Health Savings Account questions, issues, and processing of forms.
  • Process stop payments, address changes, overdraft protection, add or modify cross accounts, security IDs, modify account profile information, etc.
  • Open, modify, and close certificates and accounts.
  • Process returned mail, mail deposits, and scanning verification.
  • Place check orders.
  • Complete check and statement copy requests.
  • Process online banking, bill pay, transfer now, Turnkey Zelle reports, and research requests.
Requirements:
  • High school degree or equivalent.
  • One or more years of experience in card/ATM operations, wire processing, and/or two or more years in a financial institution as a teller, Concierge Banking, or other relevant experience.
  • Working knowledge of Microsoft Office.
  • Compliance with Federal Bank Secrecy and Money laundering rules required.
  • Excellent listening, communication, and telephone skills.
  • Ability to make decisions with minimum supervision.
  • Ability to work as a team on projects with other departments.

All offers for employment with InTouch Credit Union are contingent upon the candidate having successfully completed a credit check, pre-employment drug screen, and criminal background check.



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