Registration Specialist

4 days ago

Waterbury, Connecticut, United States Waterbury Hospital Full time

To ensure seamless patient experiences and efficient billing processes, this role is responsible for the accurate completion of all registration-related duties, including patient check-in, registration, demographic/insurance verification, authorization/referral validation, scheduling, patient portal enrollment, and point-of-service collections. This position will educate patients about their estimated financial responsibilities, secure payments prior to service when necessary, and provide information on assistance programs when applicable. This role will maintain strict patient confidentiality in accordance with HIPAA and Waterbury Hospital's Compliance and Privacy standards.

  • Ensure complete and accurate patient demographics and financial data for all Inpatient and Outpatient accounts supported by the department of Central Registration.
  • Inform patients of hospital policy to collect estimated self-pay balances prior to elective services or at time of discharge for non-elective services; Collect on estimated balances; Educate patients of financial assistance programs and initiate as appropriate; Proactively escalate financially unsecured accounts to department leadership.
  • Obtain all appropriate signatures and insurance cards to complete admission record when meeting with patient face-to-face. Generate facesheet and blueplate as required, routing to appropriate area.
  • Provide patient with information regarding the process of verifying insurance and authorization as required, including the potential for rescheduling of services if authorization not obtained prior to services being performed.
  • Able to perform intake tasks, including phone calls, scheduling order forms, faxes, and walk-in patients for registration.
  • Utilizing analytical skills, able to make efficient use of work time to accomplish assignments and expected outputs, as well as the ability to accept or respond to change in the work environment in a way that promotes department goals and objectives, to include notifying Team Leader when able to additional work. Demonstrate ability to prioritize workload.
  • Promote and maintain working relationships within a multi-skilled team environment to facilitate department/hospital vision and goals.
  • Provide coverage as needed in the various areas of registration and participates as a preceptor in the training of co-workers.
  • Demonstrate ability to work well under pressure.
  • Any other duties as required and necessary to the position.
Requirements:
  • Knowledge and ability to use PC, electronic modality, and a variety of other business equipment.
  • Strong customer service skills; ability to communicate effectively with physician, patients, staff, visitors, and others.
  • Requires knowledge and use of reference materials as provided in a multi-faceted environment.
  • Ability to exercise good judgment, time management skills, and follow appropriate procedures when setting priorities and handling stressful situations.
  • Clerical and mathematical skills.
  • Ability to maintain confidential patient financial and medical information.
  • Comprehensive knowledge of hospital billing, third-party collection requirements, and Credit & Collection policies.
  • Knowledge of medical terminology.
  • Ability to work in a business office environment, which requires the accessing of information from many sources, systems, locations, and media.
  • Physical requirements involve some lifting, walking, pushing, pulling, bending, and standing.
  • Must have basic computer skills and ability to access internet and other programs applicable to Waterbury Hospital procedures.
  • Perform automated functions that fall within job responsibility.
  • High School graduate or equivalent.
  • At least two (2) years experience in a hospital, physician's office, or other type of medical setting with emphasis in patient registration and communicating billing and collections policies.
  • Ability to follow direction and comply with office policies/procedures.
  • Must be able to accept additional responsibilities as appropriate.

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