Bilingual Customer Support Specialist

2 weeks ago


Allentown, Pennsylvania, United States Berkheimer Tax Innovations Full time
Embark on a New Career Journey with Berkheimer Tax Innovations

Berkheimer Tax Innovations is a leading Pennsylvania tax collection and administration company seeking a highly motivated and bilingual individual to join our thriving Allentown, PA team as a Bilingual Customer Support Clerk.

Key Responsibilities:
  • Provide exceptional customer service to taxpayers via phone and in-person inquiries
  • Research, maintain, and update tax accounts based on provided information
  • Process tax forms and mail, ensuring accurate posting to accounts
  • Meet company standards for timely completion of tasks and maintain a high level of accuracy
  • Additional duties may be assigned based on business needs
Schedule and Location:
  • Full-time schedule: Monday to Friday, 8:00 am to 4:00 pm
  • No weekend work
  • On-site in our Allentown, PA office
  • Hybrid work environment available after training, with a balance of office and remote work
Compensation and Benefits:
  • $14.50/hour + monthly incentive opportunities
  • Paid on-the-job training to ensure success
  • Comprehensive benefits package, including medical, dental, vision, and life insurance
  • Wellness program for physical, emotional, and financial well-being
  • Paid holidays, vacation, sick, and personal time
  • 401(k) with profit sharing
  • Employee assistance program
  • Voluntary benefit plans
  • FSA and HSA options
  • Casual business work environment
  • Travel insurance
Why Berkheimer Tax Innovations?

We are a company dedicated to supporting our local communities for over 80 years. Our commitment to our employees and communities is unwavering.

As a valued member of our team, you will receive top-notch training, a supportive work environment, and resources to contribute to your overall success.

  • High school diploma or equivalent required
  • Minimum 1-3 months of related experience and/or training
  • Must be bilingual, with English and Spanish speaking proficiency
  • Reliable transportation to outer offices and tax sit-ins
  • Ability to manage difficult or emotional customer situations
  • Strong attention to detail with high levels of accuracy
  • Situation analysis and problem-solving skills
  • Ability to sit for long periods of time

Berkheimer Tax Innovations is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check, and drug screen.



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