Bilingual Customer Support Specialist
2 weeks ago
Berkheimer Tax Innovations is a leading Pennsylvania tax collection and administration company seeking a highly motivated and bilingual individual to join our thriving Allentown, PA team as a Bilingual Customer Support Clerk.
Key Responsibilities:- Provide exceptional customer service to taxpayers via phone and in-person inquiries
- Research, maintain, and update tax accounts based on provided information
- Process tax forms and mail, ensuring accurate posting to accounts
- Meet company standards for timely completion of tasks and maintain a high level of accuracy
- Additional duties may be assigned based on business needs
- Full-time schedule: Monday to Friday, 8:00 am to 4:00 pm
- No weekend work
- On-site in our Allentown, PA office
- Hybrid work environment available after training, with a balance of office and remote work
- $14.50/hour + monthly incentive opportunities
- Paid on-the-job training to ensure success
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Wellness program for physical, emotional, and financial well-being
- Paid holidays, vacation, sick, and personal time
- 401(k) with profit sharing
- Employee assistance program
- Voluntary benefit plans
- FSA and HSA options
- Casual business work environment
- Travel insurance
We are a company dedicated to supporting our local communities for over 80 years. Our commitment to our employees and communities is unwavering.
As a valued member of our team, you will receive top-notch training, a supportive work environment, and resources to contribute to your overall success.
- High school diploma or equivalent required
- Minimum 1-3 months of related experience and/or training
- Must be bilingual, with English and Spanish speaking proficiency
- Reliable transportation to outer offices and tax sit-ins
- Ability to manage difficult or emotional customer situations
- Strong attention to detail with high levels of accuracy
- Situation analysis and problem-solving skills
- Ability to sit for long periods of time
Berkheimer Tax Innovations is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check, and drug screen.
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