Bilingual Customer Support Specialist

11 hours ago


Allentown, Pennsylvania, United States Berkheimer Tax Innovations Full time
Embark on a New Career Journey with Berkheimer Tax Innovations

At Berkheimer Tax Innovations, we're seeking a highly skilled and bilingual Customer Support Clerk to join our thriving team in Allentown, PA. As a leading Pennsylvania tax collection and administration company, we're committed to providing exceptional service to our customers and supporting the growth of our employees.

Key Responsibilities:
  • Provide top-notch customer service to taxpayers via phone and in-person interactions
  • Research, maintain, and update tax accounts based on provided information
  • Process tax forms and mail, ensuring accurate posting to the correct accounts
  • Meet company standards and deadlines while completing tasks efficiently
  • Additional duties may be assigned based on business needs
Schedule and Location:
  • Full-time schedule: Monday to Friday, 8:00 am to 4:00 pm
  • No weekend work
  • On-site in our Allentown, PA office
  • Once trained, hybrid (office/remote) work environment available for this position, subject to business needs and performance
Compensation and Benefits:
  • $14.50/hour + monthly incentive opportunities
  • Paid, on-the-job training to ensure success
  • Comprehensive benefits package, including medical, dental, vision, and life insurance
  • Wellness program for physical, emotional, and financial well-being
  • Paid holidays, vacation, sick, and personal time
  • 401(k) with profit sharing
  • Employee assistance program
  • Voluntary benefit plans
  • FSA and HSA options
  • Casual business work environment
  • Travel insurance

We're an Equal Opportunity Employer, committed to supporting the growth and success of our employees. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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