Customer Service Order-Desk Representative Specialist
6 days ago
We are seeking a skilled Customer Service Order-Desk Representative to join our team at Angelus Block Company, Inc.
About the RoleThis is a full-time position working from Monday to Friday. As a Customer Service Order-Desk Representative, you will be responsible for delivering exceptional customer service via phone, email, and in-person interactions.
Key Responsibilities- Become a product and service expert, confidently answering customer questions and providing accurate information.
- Identify upsell and cross-sell opportunities during customer interactions, exceeding sales goals while maintaining a focus on customer satisfaction.
- Proactively build relationships with customers, fostering loyalty and brand advocacy.
- Prepare customer service summary reports, troubleshoot and resolve customer issues, going the extra mile to ensure a positive customer experience.
- Experience working with building materials is strongly preferred.
- Detail oriented, resourceful, and thorough in completing projects.
- Ability to multi-task effectively.
- Exceptional communication skills, proactive and friendly, conscientious and diligent, committed to contributing to operational goals in a positive, productive way.
- Proven success at improving customer service, workflow processes and production.
- Able to work under pressure/deadlines.
- Ability to communicate effectively in written and verbal forms (email, in-person, telephone).
- A competitive salary of approximately $65,000 per year, based on the location and market conditions.
- The opportunity to work in a professional office environment with standard equipment.
- A dynamic and supportive work environment that fosters growth and development.
- The chance to contribute to the success of California's leading producer of concrete masonry units, interlocking concrete pavers, decorative site wall units, and segmental planter wall units.
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