Customer Service Order-Desk Representative Specialist

6 days ago


Los Angeles, California, United States Angelus Block Co., Inc. Full time

We are seeking a skilled Customer Service Order-Desk Representative to join our team at Angelus Block Company, Inc.

About the Role

This is a full-time position working from Monday to Friday. As a Customer Service Order-Desk Representative, you will be responsible for delivering exceptional customer service via phone, email, and in-person interactions.

Key Responsibilities
  • Become a product and service expert, confidently answering customer questions and providing accurate information.
  • Identify upsell and cross-sell opportunities during customer interactions, exceeding sales goals while maintaining a focus on customer satisfaction.
  • Proactively build relationships with customers, fostering loyalty and brand advocacy.
  • Prepare customer service summary reports, troubleshoot and resolve customer issues, going the extra mile to ensure a positive customer experience.
Requirements
  • Experience working with building materials is strongly preferred.
  • Detail oriented, resourceful, and thorough in completing projects.
  • Ability to multi-task effectively.
  • Exceptional communication skills, proactive and friendly, conscientious and diligent, committed to contributing to operational goals in a positive, productive way.
  • Proven success at improving customer service, workflow processes and production.
  • Able to work under pressure/deadlines.
  • Ability to communicate effectively in written and verbal forms (email, in-person, telephone).
What We Offer
  • A competitive salary of approximately $65,000 per year, based on the location and market conditions.
  • The opportunity to work in a professional office environment with standard equipment.
  • A dynamic and supportive work environment that fosters growth and development.
  • The chance to contribute to the success of California's leading producer of concrete masonry units, interlocking concrete pavers, decorative site wall units, and segmental planter wall units.


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