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Rental Manager

2 months ago

Baltimore, Maryland, United States Maryland Zoo Full time
Job Summary

The Maryland Zoo is seeking a highly organized and detail-oriented Event Coordinator to join our team. As an Event Coordinator, you will be responsible for coordinating and executing special events and facility rentals at the Zoo.

Key Responsibilities
  • Assist in planning, coordinating, and implementing special events and facility rentals, including contracts, COIs, and collecting and inputting payments into the CRM database.
  • Respond to facility rental-related inquiries, schedule tours and walk-throughs with current and prospective rental clients, and assist in subsequent follow up.
  • Perform event setup and breakdown, assist with onsite oversight and execution on event days, including guest check-in, directional support, volunteer deployment, merchandise sales, beverage pouring, etc.
  • Communicate with outside contractors regarding event setup details, mail confirmation packages, confirm and coordinate the arrival of vendors and sponsors for events, monitor set up and ensure their needs are met throughout the event.
  • Respond to event-related inquiries, assist guests with scheduling tickets, send out confirmation emails, and reschedule tickets as needed.
  • Responsible for digitizing and organizing past and current department files, data entry for vendor information, and for CRM data entry and database cleanup.
  • Plan, coordinate and attend off-site marketing events and street teams to increase event ticket sales and foster awareness.
  • Provide superior customer service to event and rental guests by answering questions, anticipating needs, escalating issues when appropriate, and meeting and/or exceeding guest expectations.
  • Assist in the development of partnerships with community organizations with the goal of both broadening the Zoo's reach within the community, and also making rentals and event offerings diverse, accessible, equitable and inclusive.
  • Responsible for maintaining and organizing department supplies, including linens and laundry, utensils and dishes, glassware, giveaways, prizes, etc.
  • Responsible for compiling agenda for weekly department meetings.
  • Responsible for review of department web pages on a monthly basis.
  • Assist with Ravens event days and sales on Ravens Walk.
  • Provide administrative support to achieve department revenue goals.
  • Use sound judgment and report incidents to management or security, as needed.
  • Facilitate and support events for other Zoo departments, including education and animal.
  • Assist other departments as needed for cross utilization of skills and manpower.
  • Work collaboratively with other departments to create necessary event collateral such as posters, banners, and handbills for internal and external promotion of the Zoo's events.
  • Perform other duties as assigned.
  • Adhere to all policies and procedures of the Zoo.
Communication and Collaboration
  • Responsible for meeting with departments throughout the Zoo and coordinating their efforts in relationship to development activities.
  • Manage and update event pages on the Zoo's website.
  • Communicate with various Zoo managers on event days to ensure coordination of efforts.
Management of Resources
  • Responsible for Altru data input, data ownership, and accuracy.
  • Required to maintain confidentiality of all collected personal and financial information.
  • Collaborate with Volunteer Department to assign volunteer roles for special events.
  • Fiduciary responsibilities include ticket sales, cash handling, selling inventory at festivals and events, verifying department invoices, and approving purchase orders as needed.
Requirements
  • Bachelor's degree preferred.
  • Minimum one year direct experience working on large-scale events including sponsor fulfillment required.
  • Minimum of two years of customer service experience required.
  • Proficiency with Microsoft Office software, including Microsoft Outlook, Excel, and Word required.
  • Willingness to obtain and maintain TIPS certification required.
  • Possess a valid driver's license.
  • Experience coordinating paid and volunteer staff.
Desirable Traits
  • Friendly and outgoing.
  • Possess a positive and patient attitude.
  • Possess excellent verbal communication skills.
  • Possess excellent organizational skills.
  • Able to multitask and juggle multiple projects.