Contact Center Operations Coordinator

4 days ago


Winona, Minnesota, United States Merchants Bank Full time
Job Overview:
Merchants Bank is an Equal Opportunity Employer seeking a talented and dedicated individual to join our contact center team as a Credit Card Account Specialist. In this role, you will be responsible for providing exceptional customer service to our credit card customers.

As a Credit Card Account Specialist, you will review credit card applications, maintain accurate records, process reports, and assist in rewards redemption. You will also investigate lost cards, fraud claims, and disputes, ensuring that all transactions are properly balanced and up-to-date.

This position requires a strong attention to detail, excellent communication skills, and the ability to multitask. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.

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