PT Customer Service Leader

3 weeks ago

Nashville, Tennessee, United States Food Lion Full time
Job Summary

As a PT Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities

  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and use their name whenever possible
  • Avoid personal conversations with other associates when customers are present
  • Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Perform the task of the customer lead as needed to ensure service standards are maintained
  • Maintain alertness and call for assistance when needed to service customers per service standards
  • Be courteous and helpful to other associates
  • Wear the Food Lion uniform, complete with name badge, when on duty, have a neat and clean appearance while adhering to the Food Lion dress code
  • Adhere to all company guidelines, policies and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer based training (CBT) and training aid courses
  • Perform all other duties as assigned
Requirements

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements

  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Equal Employment Opportunity
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Overnight Bilingual Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States Legal Intake Professionals Full time

    Job Title: PT Overnight Bilingual Customer Service RepresentativeJob Summary: We are seeking a PT Overnight Bilingual Customer Service Representative to work closely with our team to provide exceptional customer service to our clients.Key Responsibilities:Provide customer service to clients via phone and electronicallyFollow detailed scripts and intake...

  • Customer Service Representative

    4 weeks ago

    Nashville, Tennessee, United States Service Experts Full time

    Why You Should Choose Service ExpertsAt Service Experts, we're committed to providing exceptional customer service and support. Our team is dedicated to helping you resolve any issues you may have with our products and services.Key Responsibilities:Answer incoming calls from customers and assist with call routingMaintain good customer relations and ensure...

  • Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States Service Experts Full time

    Customer Service Specialist RoleAt Service Experts, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities: Handle customer inquiries and concerns via phone, email, and chat Resolve issues...

  • Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States Pacific Advisory Service Full time

    Job SummaryAs a Customer Service Representative at Pacific Advisory Service, you will play a vital role in ensuring seamless customer experiences. Your excellent communication skills, both written and verbal, will be essential in coordinating with customers and the moving team to complete necessary documents and prepare shipments.Key Responsibilities•...

  • Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States Veterans Canteen Service Full time

    Job Summary:As a Customer Service Representative with the Veterans Canteen Service, you will be responsible for providing exceptional customer service to our valued patrons. This role requires a strong understanding of customer needs and the ability to resolve issues in a professional and courteous manner.Key Responsibilities:* Controls, accounts for, and...

  • Customer Service Representative

    4 weeks ago

    Nashville, Tennessee, United States Veterans Canteen Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Veterans Canteen Service. As a key member of our staff, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide...

  • Customer Service Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Pacific Advisory Service Full time

    **Job Summary**Pacific Advisory Service is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our international forwarder team, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:**Provide effective communication with customers via email or phone to complete...

  • Service Operations Leader

    3 weeks ago

    Nashville, Tennessee, United States Tesla Full time

    At Tesla, we're looking for a Service Manager to lead our service operation. This role requires a leader who can deliver an exceptional customer experience, manage day-to-day operations, and develop team members to reach their full potential.Key ResponsibilitiesExceed customer expectations by monitoring service trends and developing standards and processes...

  • Service Manager

    4 weeks ago

    Nashville, Tennessee, United States Clarke Power Services Full time

    Job Summary:Clarke Power Services is seeking a highly skilled Service Manager - Customer Support Manager to lead our Nashville, TN branch. As a key member of our team, you will be responsible for overseeing all service and parts activities, managing a team of technicians, and ensuring exceptional customer service.Key Responsibilities: Oversee service and...

  • Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States Servpro Industries, LLC Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at SERVPRO National Call Center. As a key member of our 24/7 environment, you will be responsible for identifying, capturing, and delivering revenue-generating opportunities to customers across the nation.Key Responsibilities:Actively support efforts to simplify and...

  • Customer Service Representative

    4 weeks ago

    Nashville, Tennessee, United States American Leak Detection of Greater Nashville Full time

    About the Role: We are seeking a highly skilled Customer Service Representative to join our team at American Leak Detection of Greater Nashville. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and scheduling appointments. You will also be responsible for...

  • Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States Hiller Plumbing Full time

    We are seeking a skilled Customer Service Representative to deliver exceptional customer service reflective of Hiller's values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality and to provide options for service appointments and meet performance metrics required by the company.Key...

  • Customer Service Representative

    4 weeks ago

    Nashville, Tennessee, United States Swoon Full time

    Job DescriptionSwoon is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Maintain...

  • Service Manager

    4 weeks ago

    Nashville, Tennessee, United States Mazzella Service Full time

    Job OverviewMazzella Service is seeking a highly skilled Service Manager to oversee the operation of our crane service business. As a key member of our team, you will be responsible for ensuring the branch meets company sales and budget objectives through field productivity, scheduling, and cost control.The ideal candidate will have 4 years of experience in...

  • Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States Guthrie's Ace Handyman Services Full time

    About the Role:We are seeking a highly organized and motivated Customer Service Representative to join our team at Guthrie's Ace Handyman Services. As a key member of our team, you will be responsible for providing exceptional customer service and sales education to our clients.Key Responsibilities:Facilitate calls to educate customers on our services and...

  • Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States American Leak Detection Full time

    The Customer Service Representative at American Leak Detection is responsible for providing exceptional customer service, scheduling appointments, and dispatching/routing our technicians for daily jobs.As a key member of our team, the Customer Service Representative will help serve our residential, commercial, and municipal customers throughout the Nashville...

  • Customer Service Representative

    4 weeks ago

    Nashville, Tennessee, United States Gallagher Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Gallagher. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues related to employee benefits and payroll.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Nashville, Tennessee, United States American Leak Detection of Greater Nashville Full time

    The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area.Benefits for...

  • Retail Customer Service Supervisor

    4 weeks ago

    Nashville, Tennessee, United States PetSmart, Inc. Full time

    PetSmart, Inc. is seeking a Retail Customer Service Supervisor to lead our customer experience team. As a key member of our store leadership team, you will be responsible for ensuring that every customer interaction is positive and memorable. You will be the face of our brand, and your leadership will set the tone for our store's culture of empowerment and...

  • Customer Service Representative

    4 weeks ago

    Nashville, Tennessee, United States Randstad Full time

    We are dedicated to improving lives through innovative solutions. As a global leader in health technology, we empower people to live healthier lives by combining cutting-edge technology with deep clinical expertise. Our team is committed to delivering exceptional customer experiences.Responsible for contacting customers about the return of recall-impacted...