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Customer Service Representative
1 month ago
At Kalahari Resorts Conventions, we are seeking a skilled Telephone Operator to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to our guests over the phone, ensuring a seamless and memorable experience.
Key Responsibilities:- Respond to guest inquiries and resolve issues in a timely and professional manner
- Process guest requests and distribute information to relevant departments
- Work collaboratively with the front desk team to ensure efficient check-in and check-out processes
- Provide accurate and up-to-date information to guests regarding resort amenities and services
- Previous experience in a call center or customer service role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and multitask effectively
- High school diploma or equivalent required
- A comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) plan with company match
- Opportunities for career growth and professional development
- A fun and dynamic work environment with a team-oriented culture
Kalahari Resorts Conventions is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.