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Customer Service Representative

1 month ago


Round Rock, Texas, United States Kalahari Resorts and Conventions Full time
Job Title: Telephone Operator

At Kalahari Resorts Conventions, we are seeking a skilled Telephone Operator to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to our guests over the phone, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Process guest requests and distribute information to relevant departments
  • Work collaboratively with the front desk team to ensure efficient check-in and check-out processes
  • Provide accurate and up-to-date information to guests regarding resort amenities and services
Requirements:
  • Previous experience in a call center or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask effectively
  • High school diploma or equivalent required
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) plan with company match
  • Opportunities for career growth and professional development
  • A fun and dynamic work environment with a team-oriented culture

Kalahari Resorts Conventions is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.