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Customer Service Representative

1 month ago

Las Cruces, New Mexico, United States MCI, LC Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Document customer interactions and feedback
  • Collaborate with internal teams to resolve customer issues

Requirements

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Flexible scheduling and work-life balance
  • Comprehensive training and development programs

Why Work for MCI, LC?

We are a dynamic and growing company that values our employees and provides opportunities for growth and development. Our team is dedicated to providing exceptional customer service and support, and we are looking for individuals who share our passion and commitment to excellence.