Customer Service Supervisor

1 month ago


Las Cruces, New Mexico, United States MCI, LC Full time
Job Title: Customer Service Supervisor

Job Summary:

MCI is seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support as needed.
  • Develop and implement processes to improve customer satisfaction and service quality.
  • Monitor and analyze customer feedback and make recommendations for process improvements.
  • Collaborate with other departments to ensure seamless service delivery.
  • Develop and maintain relationships with clients to ensure their needs are met.

Requirements:

  • Minimum 3 years of experience in customer service or a related field.
  • Proven track record of improving customer satisfaction and service quality.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.

About MCI:

MCI is a leading provider of business process outsourcing services. We are committed to delivering exceptional service to our clients and providing a positive work environment for our employees.



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