Customer Service Supervisor
1 month ago
Job Summary:
MCI is seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.
Key Responsibilities:
- Lead a team of customer service representatives and provide guidance and support as needed.
- Develop and implement processes to improve customer satisfaction and service quality.
- Monitor and analyze customer feedback and make recommendations for process improvements.
- Collaborate with other departments to ensure seamless service delivery.
- Develop and maintain relationships with clients to ensure their needs are met.
Requirements:
- Minimum 3 years of experience in customer service or a related field.
- Proven track record of improving customer satisfaction and service quality.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
About MCI:
MCI is a leading provider of business process outsourcing services. We are committed to delivering exceptional service to our clients and providing a positive work environment for our employees.
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