Saturday and Sunday Club Attendant

2 weeks ago


Lebanon, Pennsylvania, United States Planet Fitness Full time
Position Overview
The Member Services Associate - Weekend Opener/Cleaner will play a crucial role in enhancing the member experience by delivering outstanding customer service to all Planet Fitness members, potential members, and visitors.
Key Responsibilities
  • Welcome members, potential members, and guests, ensuring exceptional service at all times.
  • Manage all front desk operations, which include:
    • Answering phone calls with a friendly demeanor and assisting with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Assist in updating member accounts as necessary.
  • Address member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when required.
  • Contribute to maintaining the cleanliness and organization of the facility.
Qualifications
  • Experience in customer service is preferred.
  • Basic proficiency in computer usage.
  • A strong interest in fitness and health.
  • Positive and energetic attitude.
  • Dependability and punctuality are essential.
  • Exceptional interpersonal skills; capable of engaging positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the ability to empathize and resolve issues.
  • Demonstrate professionalism in all interactions, using appropriate language and behavior.
  • A high school diploma or GED equivalent is required.
  • Must be at least 18 years old.
Physical Requirements
  • Regular standing and walking throughout the shift.
  • Frequent verbal communication in person or via phone.
  • Ability to occasionally lift up to 50 pounds.

Employees at franchise locations are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not dictate or control labor or employment matters for franchisees or their employees and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.



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