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Client Services Associate

2 months ago

Denver, Colorado, United States Digible Full time
Position OverviewCompany Background:

Digible is a privately held entity established with the goal of delivering advanced digital marketing solutions tailored for the multifamily sector. Our offerings encompass a wide range of digital services alongside a pioneering analytics platform, Fiona, which stands out in the industry.

At Digible, we take pride in our diverse workforce and foster a culture that emphasizes collaboration, transparency, and authenticity. These principles guide us throughout the employee experience, from the hiring process to our regular company-wide updates.

We are committed to diversity and believe that creating teams where individuals can express their true selves is essential for our success. We encourage candidates from various backgrounds and industries to consider joining us and discover the potential of their careers at Digible.

Core Values of Digible:

  • Authenticity: A dedication to being genuine in our actions and communications.
  • Curiosity: A belief that a fundamental curiosity about our work is crucial for innovation.
  • Focus: A collective commitment to being accountable for our deliverables.
  • Humility: An understanding that collaboration is more powerful than individual efforts.
  • Happiness: A choice to prioritize passion and enjoyment in our work.

Role Summary:

We are seeking a Client Services Associate to become part of our dynamic team.

The Client Services division is dedicated to nurturing exceptional relationships with our agency and technology clients, providing strategic insights that reflect a comprehensive understanding of client objectives, and ensuring that digital initiatives and products meet or surpass expectations.

The Client Services Associate will support multiple Account Managers in various client-related tasks, including onboarding, task coordination, reporting, and campaign evaluation. This role will involve regular interaction with accounts and requires meticulous attention to detail, a positive demeanor, and a strong desire to learn. The position encompasses all digital marketing channels, including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify, and more. Additionally, the Associate will assist in onboarding clients to Digible's technology platform, Fiona.

Ideal Candidate Profile:

  • Exceptional verbal and written communication abilities.
  • Enjoys a busy environment with multiple projects.
  • Highly organized with a keen eye for detail and deadlines.
  • Passionate about client interaction and eager to develop skills in a client-facing capacity.
  • Self-motivated with a strong desire to learn and solve challenges.
  • A collaborative mindset, prioritizing team success over individual recognition.
  • A continuous learner striving for personal and professional growth.

Key Responsibilities:

  • Manage all documentation and communication for client onboarding in property management.
  • Coordinate and update onboarding progress with Account Managers across the client portfolio.
  • Ensure internal deadlines are adhered to and all campaign details are accurately documented and communicated.
  • Monitor launch statuses proactively and provide regular updates to the team.
  • Assist in setting up reporting and verifying data source connections.
  • Support Account Managers with client outreach and follow-ups, continuously seeking ways to enhance the client-agency relationship.
  • Develop a comprehensive understanding of the market, products/services, and digital strategies for assigned clients.
  • Collaborate with other departments to ensure optimal client experiences.

Qualifications:

  • Experience in client communication.
  • Internship or entry-level experience in a marketing agency or communications role.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize tasks in a fast-paced environment.
  • Experience in multifamily, senior living, or student housing is advantageous.

The ideal candidate will possess excellent communication skills, a quick learning ability, a growth-oriented mindset, and a values-driven approach.

Compensation and Benefits:

  • Annual salary range of $50,000-$66,000.
  • Four-day work week (32 hours).
  • Flexible work arrangements (hybrid model).
  • Profit-sharing bonus structure.
  • Three weeks of paid time off, along with sick leave and bereavement leave.
  • Eleven paid holidays throughout the year.
  • 401(k) plan with matching contributions.
  • 75% employer-covered health benefits, including medical, dental, and vision.
  • Monthly reimbursements for physical and mental wellness.
  • Annual travel fund for long-term employees.
  • Financial wellness subscription.
  • Dog-friendly workplace.
  • Paid parental leave.
  • Company-sponsored social events and in-office meals.
Please note that potential candidates should be cautious of impersonators and scams. All legitimate communications will originate from our official email domain, and we will never request sensitive information as part of our hiring process.