Client Services Associate

1 week ago

Denver, Colorado, United States Veritext Full time
Job Title: Client Services Associate

At Veritext, we are committed to providing exceptional service to our clients. As a Client Services Associate, you will play a critical role in exceeding client expectations by proactively managing their requests and issues on cases and litigation matters.

Key Responsibilities:
  • Respond to client requests in a timely and professional manner, ensuring prompt and accurate resolution.
  • Build and maintain relationships with outside vendors, such as reporters, agencies, and videographers, to ensure seamless service delivery.
  • Collaborate with internal teams to resolve issues and escalate as needed.
  • Contact partners on order changes and ensure timely fulfillment.
Requirements:
  • Excellent customer service skills with strong interpersonal abilities.
  • Dedicated professional with the ability to respond to requests promptly and accurately.
  • Excellent written and verbal communication skills.
  • Detail-oriented, organized, and able to multitask.
Benefits:
  • Competitive compensation and total rewards package.
  • Comprehensive medical, dental, and vision insurance.
  • Hybrid work structure with two days in the office and three days working remotely.
  • Paid Time Off, including 8 paid holidays, 3 personal days, vacation, sick, and discretionary time.
  • Robust mental health benefits with little to no fee for you and your household members.
  • Matched 401(k) to help you save for your future.
  • Pet insurance to help your pet live a long and happy life.
  • Flexible Spending Accounts for healthcare, dependent care, transit, and parking.
  • Company-paid life insurance and short-term and long-term disability insurance.
  • Learning and development opportunities to advance personally and professionally.
  • Veritext Summer Camp, a fun-filled culture building and learning experience.
  • Generous employee referral program, tuition reimbursement program, employee contests, social opportunities, and more

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity, and belonging. We celebrate diversity, equity, and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition, gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status.

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