Client Service Associate

5 days ago


Denver, Colorado, United States LPL Financial Holdings, Inc. Full time
Job Title: Client Service Associate

LPL Financial Holdings, Inc. is a leading independent broker-dealer that provides a platform of proprietary technology, brokerage, and investment advisor services. We are seeking a highly skilled Client Service Associate to provide administrative support to our advisors and their staff, as well as the ICA Group home office team.

Key Responsibilities:
  • Assist in onboarding of new advisors and their staff
  • Manage CRM (Redtail) data and be a subject matter expert
  • Provide service escalation and general problem resolution
  • Support advisors and their staff with research and resolution of issues or miscellaneous questions
  • Work closely with the Service 360 team for service escalations and resolutions
  • Manage inquiries and requests, communicating with LPL internal departments to ensure advisor's office expectations are met
  • Assist with timely management of communications, including written, telephone, email, and voicemail
  • Act as a liaison between broker dealer (LPL) and advisors, managing relationships
  • Conduct proactive outreach to advisors and their staff
  • Provide home office support, facilitating day-to-day operations in the Denver home office
  • Participate in department initiatives and projects as needed
Requirements:
  • 2 years' experience in a broker dealer and Client Service role or similar
  • Experience working with Financial Advisors, Branch and Home Office support teams
  • Bachelor's degree with a focus on business, finance, or another business-related field
  • Familiarity with the financial services industry
  • Excellent communication skills, able to explain complex information clearly and simply
  • Strong technology/computer ability
  • Proficient knowledge of Microsoft Excel, Word, and PowerPoint; CRM applications (Redtail)
Why LPL?

LPL Financial Holdings, Inc. is committed to supporting workplace equality and embracing the different perspectives and backgrounds of our employees. We also care for our communities and encourage our employees to do the same. This creates an environment in which you can do your best work.

We take social responsibility seriously and are committed to making a difference by turning life's aspirations into financial realities.



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