Customer Service Representative
2 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.
Key Responsibilities
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Help customers locate products and provide solutions to their needs.
- Process transactions accurately and efficiently, maintaining a high level of cash handling standards.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
- Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
- Cross-trained in Custom Framing selling and production.
Requirements
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
Our store is a public retail setting with climate-controlled areas. Some stock rooms may not be climate-controlled, and some outdoor work may be assigned. The Frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.
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