Customer Service Representative

5 days ago


Richmond, Virginia, United States Teleperformance USA Full time
Customer Service Representative

At Teleperformance USA, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients via phone, email, chat, and social media.

Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with internal teams to resolve complex customer issues
- Provide product information and training to customers as needed
- Meet or exceed performance metrics and quality standards

Requirements:
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- IT/Network certifications/degrees preferred

What We Offer:
- Paid training
- Full benefits package
- Opportunities for career growth and advancement

Join our team and become a part of a dynamic and supportive work environment. We're committed to providing our employees with the tools and resources they need to succeed.

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