Customer Service Representative

4 weeks ago


Richmond Heights, Virginia, United States Mr. Appliance Full time
Customer Service Representative

At Mr. Appliance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for receiving incoming calls, scheduling new work orders, and performing marketing and sales functions to sell additional work and earn business. You'll also be responsible for completing work orders, returning customer calls, and responding to customer complaints in a professional and courteous manner. Additionally, you'll work closely with technicians to follow up on all work orders as needed and order parts from multiple suppliers. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we'd love to hear from you.

Key Responsibilities:
Receive incoming calls and schedule new work orders
Perform marketing and sales functions to sell additional work and earn business
Complete work orders and return customer calls
Respond to customer complaints in a professional and courteous manner
Work closely with technicians to follow up on all work orders as needed
Order parts from multiple suppliers

What We Offer:
Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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