Service Desk Support Specialist

1 week ago


Portsmouth, New Hampshire, United States Northeast Credit Union Full time
Job Summary

We are seeking a highly skilled Service Desk Technician II to join our team at Northeast Credit Union. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring seamless operation of our IT systems and applications.

Key Responsibilities:

  • Assist staff with procedural or operating difficulties with IT applications, products, or services.
  • Provide technical support via phone, email, or trouble ticket inquiries to resolve or escalate IT systems issues and problems.
  • Act as a liaison between staff and IT staff or vendors when necessary.
  • Participate in projects as a project resource or liaison between IT teams and business units.

Requirements:

  • Strong understanding of software, hardware, and basic knowledge of TCP/IP and computer peripherals.
  • Working knowledge of Microsoft's Modern Desktop solutions and Microsoft Office 365.
  • Experience with MacOS and/or Jamf is a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for continued training and advancement.
  • Balanced and predictable schedule.
  • Hybrid work environment.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from diverse candidates.



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