Guest Services Representative

2 weeks ago


Portsmouth, New Hampshire, United States Compass Group Careers Full time
Job Title: Guest Services Agent

Join Compass Group Careers as a Guest Services Agent and be part of a dynamic team that delivers exceptional experiences to our guests.

Job Summary:

As a Guest Services Agent, you will be responsible for providing top-notch service to our guests, ensuring their stay is comfortable and enjoyable. You will be the face of our hotel, handling guest inquiries, resolving issues, and promoting our services and amenities.

Key Responsibilities:
  • Check guests in and out, ensuring accurate and efficient processing.
  • Resolve guest challenges and complaints in a professional and courteous manner.
  • Upsell hotel services and amenities to guests, enhancing their stay.
  • Provide guests with information about hotel facilities, services, and amenities.
  • Assist guests with special requests and emergencies.
  • Maintain a clean and organized front desk area, ensuring a welcoming atmosphere.
What We Offer:
  • A fun and dynamic work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A retirement plan and associate shopping program.
  • Opportunities for career growth and development.

At Compass Group Careers, we value our team members and offer a supportive and inclusive work environment. If you are a people person with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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