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HubSpot CRM Administrator

2 months ago

Birmingham AL USA, United States Imaging Business Machines LLC Full time
About the Role

We are seeking a highly skilled and motivated HubSpot CRM Administrator to join our team at Imaging Business Machines LLC. As a key member of our organization, you will be responsible for configuring, managing, and optimizing our HubSpot CRM platform to support our sales, marketing, customer service, finance, and operations teams.

Key Responsibilities
  • Business Process Analysis: Conduct a thorough analysis of our business processes to identify areas for improvement and implement best practices to optimize our operations.
  • HubSpot Project Management: Lead projects to implement and customize HubSpot to meet our business needs, working closely with internal stakeholders and external vendors as needed.
  • HubSpot CRM Management: Oversee the daily operations of our HubSpot CRM system, ensuring data integrity and system performance across all hubs, including Marketing, Sales, Service, Operations, and Content.
  • Customization and Configuration: Customize and configure HubSpot to meet our specific business needs, including creating custom fields, workflows, and reports, and ensuring proper documentation of our implementation.
  • User Support and Training: Provide support and training to users across the organization, ensuring they are proficient in using the CRM system, and develop knowledge base articles and videos for on-demand training.
  • Data Management: Ensure the accuracy and cleanliness of data within the CRM, including data imports, exports, and deduplication.
  • Automation and Workflows: Develop and manage automated workflows to streamline business processes and improve efficiency.
  • Reporting and Analytics: Create and maintain dashboards and reports to provide insights into sales, marketing, customer service, finance, and operations performance.
  • Integration Management: Manage integrations between HubSpot standard objects, custom objects, and other business systems, ensuring seamless data flow and functionality.
  • Troubleshooting and Issue Resolution: Identify and resolve any issues or bugs within the CRM system promptly.
  • Continuous Improvement: Stay up-to-date with the latest HubSpot features and best practices, continuously improving the CRM system to meet evolving business needs.
Requirements
  • Education: Bachelor's degree in business, information technology, or a related field.
  • HubSpot Certifications: Should have completed HubSpot certifications.
  • Experience: 3+ years of experience as a HubSpot CRM Administrator or similar role.
  • Skills: Strong understanding of HubSpot CRM functionalities across all enterprise hubs, demonstrated project management skills, effective communication, proficiency in data management and CRM best practices, excellent analytical and problem-solving skills, and attention to detail.
  • Preferred Qualifications: Experience in using M365 tools, strong communication and interpersonal skills, ability to work independently and as part of a team, and willingness to work onsite during standard business hours.