HubSpot CRM Administrator

2 weeks ago

Birmingham AL USA, United States Imaging Business Machines LLC Full time
Job Title: HubSpot CRM Administrator

We are seeking a skilled and motivated HubSpot CRM Administrator to join our growing team at Imaging Business Machines LLC. As a key member of our team, you will be responsible for configuring, managing, and optimizing our HubSpot CRM platform to support our sales, marketing, customer service, finance, and operations teams.

Key Responsibilities:
  • Business Process Analysis: Gain a deep understanding of our customers, business, and business processes. Be bold to challenge current processes, be collaborative, and align with stakeholders on best practices to implement.
  • Own and Implement HubSpot Projects: Lead projects in conjunction with internal stakeholders and external vendor teams when needed, set proper expectations, and deliver to timelines.
  • Manage and Maintain HubSpot CRM: Oversee the daily operations of the HubSpot CRM system, ensuring data integrity and system performance, including Marketing Hub, Sales Hub, Service Hub, Operations Hub, and Content Hub.
  • Customization and Configuration: Customize and configure the HubSpot CRM to meet the specific needs of our business, including creating custom fields, workflows, and reports. Conduct regular audits with recommendations.
  • User Support and Training: Provide support and training to users across the organization, ensuring they are proficient in using the CRM system. Develop HubSpot knowledge base articles and videos for on-demand training based on our implementation.
  • Data Management: Ensure the accuracy and cleanliness of data within the CRM, including data imports, exports, and deduplication.
  • Automation and Workflows: Develop and manage automated workflows to streamline business processes and improve efficiency.
  • Reporting and Analytics: Create and maintain dashboards and reports to provide insights into sales, marketing, customer service, finance, and operations performance.
  • Integration Management: Manage integrations between HubSpot standard objects, custom objects, and other business systems, ensuring seamless data flow and functionality.
  • Troubleshooting and Issue Resolution: Identify and resolve any issues or bugs within the CRM system promptly.
  • Continuous Improvement: Stay up to date with the latest HubSpot features and best practices, continuously improving the CRM system to meet evolving business needs.
Requirements:
  • Bachelor's degree in business, Information Technology, or a related field.
  • HubSpot Certifications.
  • 3+ years of experience as a HubSpot CRM Administrator or similar role.
  • Strong understanding of HubSpot CRM functionalities across all the HubSpot enterprise hubs.
  • Demonstrated Project Management skills and Effective Communication.
  • Proficiency in data management and CRM best practices.
  • Excellent analytical, problem-solving skills, and attention to detail.
  • Experience in using M365 tools.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Flexible working environment.
  • Collaborative and supportive team culture.
Location:
  • Birmingham, AL highly preferred. Remote candidates within the eastern or central time zones and a 3-6 hour drive or direct flight away will be considered.

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