Guest Service Manager

3 days ago


Alexandria, Virginia, United States Davidson Hospitality Group Full time

Job Summary: We are seeking a highly motivated and detail-oriented Night Auditor to join our team at Davidson Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring the smooth operation of our hotel during overnight hours.

Key Responsibilities:

  1. Front Desk Operations: Provide prompt and courteous assistance to guests, responding to their inquiries and resolving any issues in a timely and professional manner
  2. Night Audits: Conduct thorough and accurate night audits to ensure the integrity of guest accounts and identify any discrepancies or irregularities
  3. Guest Communication: Maintain effective communication with guests, addressing their concerns and needs in a friendly and respectful manner
  4. Hotel Security: Ensure the safety and security of the hotel premises during overnight hours, monitoring access control systems and reporting any incidents or suspicious activity

Requirements: High school diploma or equivalent required; prior experience in hospitality or customer service preferred



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