Customer Service Ambassador

2 weeks ago


Alexandria, Virginia, United States Hilton Hotels & Resorts Full time

**Job Summary**

As a key member of our team at Hilton Hotels & Resorts, the Guest Service Agent will be responsible for delivering exceptional guest experiences. This role involves greeting and registering guests, as well as checking guests out of the hotel. The successful candidate will be able to work in a fast-paced environment, providing excellent customer service while ensuring the hotel's financial profitability.

**Key Responsibilities:**

  • Greet and register guests in a friendly and efficient manner
  • Process guest check-ins and check-outs
  • Provide exceptional customer service to guests throughout their stay
  • Ensure the hotel's high standards of quality and service are maintained
  • Work collaboratively with other hotel staff to achieve excellent guest satisfaction

**Requirements:**

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work effectively as part of a team


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