Patient Services Coordinator

2 weeks ago


Champaign, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Services Representative to join our Eyecare team. As a key member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including patient identification, patient check-in, charge posting, cash management, and patient appointment scheduling.
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Manage incoming patient care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls.
  • Proficiently handle insurance coverage rules, including eligibility, network coverage, and benefits.
  • Initiate and secure prior authorizations as needed.
Requirements
  • Associate's degree in a related field or equivalent experience.
  • Previous public contact position and basic computer skills.
  • Experience using fax machines, copiers, and other general office equipment.
  • Strong communication skills, observing high standards of confidentiality.
  • Ability to prioritize and complete tasks under stressful conditions with interruptions.
What We Offer

Carle Health is an Equal Opportunity Employer and offers a competitive salary and benefits package. We are committed to creating a diverse and inclusive work environment that values and respects all employees.



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