Office Claims Adjuster
3 days ago
USAA is seeking an experienced Property Adjuster to join our Catastrophe team. As a Property Adjuster, you will investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims.
Key Responsibilities- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources.
- Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate.
- Determine coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.
- Determine and negotiate low to moderate complexity claims settlement.
- Coordinate with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
- Maintain accurate, thorough, and current claim file documentation throughout the claims process.
- Apply knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates.
- 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims.
- Knowledge of estimating losses using Xactimate or similar tools and platforms.
- Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.
- Ability to prioritize and multi-task, including navigating through multiple business applications.
- May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- 1+ years of residential property adjusting of moderate complexity claims.
- 1+ years of estimate writing skills using Xactimate, ClaimsX or virtual estimating.
- Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding).
- Experience scoping the loss, assessing damages, interpreting policy and making claim decisions.
- Knowledge of homeowner property policies and endorsements.
- Prior experience working directly for a standard insurance carrier.
- Ability to work overtime and extended hours to support CAT claims.
- US military experience through military service or a military spouse/domestic partner.
USAA offers a competitive salary range based on experience and market data, as well as comprehensive benefits, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
USAA is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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