Auto Claims Adjuster

4 weeks ago


Phoenix, Arizona, United States USAA Full time
About the Role

We are seeking a highly skilled Auto Claims Adjuster to join our team at USAA. As a dedicated member of our claims team, you will play a critical role in resolving complex auto insurance claims in a fair and timely manner.

Key Responsibilities
  • Investigate and determine coverage and liability for auto claims, including comprehensive, collision, and property damage liability claims.
  • Negotiate liability for comparative negligence and uninsured motorist property damage claims.
  • Identify coverage concerns, review prior loss history, and determine Special Investigation Unit (SIU) referrals when necessary.
  • Interact with multiple parties to gather information, determine liability, and analyze information to establish compliance with regulatory requirements and settlement value.
  • Evaluate and negotiate settlement of automobile first and third-party physical damage claims within established settlement authority limits.
  • Resolve claims through proactive problem-solving and decision-making, within authority guidelines and under moderate supervision.
  • Clearly document thought process, including damage evaluation, investigation, negotiation, and settlement decisions.
  • Collaborate and set expectations with external and internal business partners to facilitate claims resolution through the use of varying communication channels.
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 2 years of customer service experience.
  • 1 year of experience handling low to moderately complex auto non-injury liability claims.
  • Experience determining auto liability coverage.
  • Proficient knowledge and understanding of the auto claims contract, as well as application of case law and state laws and regulations.
  • Demonstrated negotiation, investigation, communication, and conflict resolution skills.
  • Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
  • Ability to organize, analyze, and effectively determine risk and appropriate response.
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
What We Offer

USAA offers a competitive salary range of $51,840 - $87,480, based on experience and market data. Our employees enjoy best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.

We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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