Auto Claims Adjuster

4 days ago

Phoenix, Arizona, United States USAA Full time
About the Role

We are seeking a highly skilled Auto Claims Adjuster to join our team at USAA. As a dedicated member of our claims team, you will be responsible for adjusting complex auto insurance claims, ensuring that our members receive the best possible service.

Key Responsibilities
  • Investigate and determine coverage and liability for auto claims, including comprehensive, collision, and property damage liability.
  • Negotiate liability for comparative negligence and settle claims within established settlement authority limits.
  • Identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals when necessary.
  • Interact with multiple parties to gather information, determine liability, and analyze information to establish compliance for regulatory requirements and settlement value.
  • Evaluate and negotiate settlement of automobile first and third-party physical damage claims.
  • Resolve claims through proactive problem-solving and decision-making, within authority guidelines and under moderate supervision.
  • Clearly document thought process, including damage evaluation, investigation, negotiation, and settlement decisions.
  • Collaborate with external and internal business partners to facilitate claims resolution through effective communication and utilization of digital tools.
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 2 years of customer service experience.
  • 1 year of experience handling low to moderately complex auto non-injury liability claims.
  • Experience determining auto liability coverage.
  • Proficient knowledge and understanding of the auto claims contract, as well as application of case law and state laws and regulations.
  • Demonstrated negotiation, investigation, communication, and conflict resolution skills.
  • Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
  • Ability to organize, analyze, and effectively determine risk and appropriate response.
Preferred Qualifications
  • US military experience through military service or a military spouse/domestic partner.
  • Bachelor's degree.
  • Active Adjuster's License.
  • 1-2 years recent multi-vehicle claims liability experience.
  • Guidewire Claims Center experience.
  • Contract Interpretation: Liability & Physical Damage Coverage (Part A & D) and Uninsured/Underinsured Motorists Property Damage (Part C).
  • Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits.
  • Arbitration/Subrogation knowledge.
  • 1-2 years total loss handling experience.
What We Offer

USAA offers a competitive salary range of $51,840 - $87,480, based on experience and market data. Our employees enjoy best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs. We also offer career path planning and continuing education to assist employees with their professional goals.

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