Hotel Front Desk Representative

3 weeks ago


Walnut, California, United States Hotel Management Full time
Job Title: Hotel Front Desk Representative

The estimated salary for this role is $45,000 - $55,000 per annum.

Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Hotel Management. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Your primary responsibilities will include:

  • Checking-in and checking-out guests in a timely and efficient manner.
  • Providing information on hotel facilities, services, and local attractions.
  • Maintaining accurate records of guest stays and processing payments.
Responsibilities

In addition to your core duties, you will also be responsible for:

  • Monitoring and maintaining knowledge of hotel operations and activities.
  • Taking reservations and answering questions via phone and email.
  • Building rapport with guests and identifying their needs through friendly conversation and open-ended questions.
  • Ensuring compliance with health and quality standards.
Qualifications

To be successful in this role, you will need:

  • A friendly and outgoing personality.
  • Familiarity with hospitality industry standards.
  • Proficient in English; knowledge of other languages is a plus.
  • Computer literacy.
  • Able to resolve issues with a customer-focused orientation.
  • Able to lift 30 pounds.

Please note that the salary range provided is an estimate based on industry standards and location.


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