Hotel Front Desk Representative
3 weeks ago
The estimated salary for this role is $45,000 - $55,000 per annum.
Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Hotel Management. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.
Your primary responsibilities will include:
- Checking-in and checking-out guests in a timely and efficient manner.
- Providing information on hotel facilities, services, and local attractions.
- Maintaining accurate records of guest stays and processing payments.
In addition to your core duties, you will also be responsible for:
- Monitoring and maintaining knowledge of hotel operations and activities.
- Taking reservations and answering questions via phone and email.
- Building rapport with guests and identifying their needs through friendly conversation and open-ended questions.
- Ensuring compliance with health and quality standards.
To be successful in this role, you will need:
- A friendly and outgoing personality.
- Familiarity with hospitality industry standards.
- Proficient in English; knowledge of other languages is a plus.
- Computer literacy.
- Able to resolve issues with a customer-focused orientation.
- Able to lift 30 pounds.
Please note that the salary range provided is an estimate based on industry standards and location.
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