Front Office Team Member

5 days ago


Walnut, California, United States Hotel Management Full time
Front Office Team Member Job Description

The estimated salary for this role is $42,000 - $52,000 per annum.

About the Position

We are seeking a highly skilled and customer-focused Front Office Team Member to join our team at Hotel Management. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring their stay is comfortable and enjoyable.

Your primary responsibilities will include:

  • Checking-in and checking-out guests in a timely and efficient manner.
  • Providing information on hotel facilities, services, and local attractions.
  • Maintaining accurate records of guest stays and processing payments.
Key Responsibilities

In addition to your core duties, you will also be responsible for:

  • Monitoring and maintaining knowledge of hotel operations and activities.
  • Taking reservations and answering questions via phone and email.
  • Building rapport with guests and identifying their needs through friendly conversation and open-ended questions.
  • Ensuring compliance with health and quality standards.
Essential Qualifications

To be successful in this role, you will need:

  • A friendly and outgoing personality.
  • Familiarity with hospitality industry standards.
  • Proficient in English; knowledge of other languages is a plus.
  • Computer literacy.
  • Able to resolve issues with a customer-focused orientation.
  • Able to lift 30 pounds.

Please note that the salary range provided is an estimate based on industry standards and location.



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