Retail Store Operations Manager

4 days ago


Reston, Virginia, United States Millman Search Group Full time
About the Company

Millman Search Group is a well-established retail brand focused on delivering high-quality products and exceptional customer service. We're seeking a dynamic Co-Manager to assist in managing our store and driving its success.

Job Summary

The Co-Manager will work closely with the Store Manager to lead store operations, manage staff, and drive sales. This role requires a balance of leadership, organizational skills, and hands-on management.

Key Responsibilities
  • Operational Support: Assist the Store Manager in overseeing daily operations, ensuring adherence to company policies and procedures.
  • Help manage inventory control, replenishment, and merchandising to maximize sales and store performance.
  • Oversee visual merchandising efforts to ensure the store layout aligns with brand guidelines.
  • Collaborate with the Store Manager on loss prevention strategies to protect store assets.
  • Sales Leadership: Support the Store Manager in achieving and exceeding sales targets and key performance indicators (KPIs).
  • Motivate and guide the sales team to meet individual and store-wide sales goals.
  • Analyze store performance data and suggest action plans to improve conversion rates, average transaction values, and overall sales.
  • Customer Experience: Ensure exceptional customer service by providing training and guidance to staff.
  • Address customer inquiries and issues, ensuring a positive resolution to maintain customer loyalty.
  • Collaborate with the Store Manager to create strategies that enhance the customer shopping experience and drive repeat business.
  • Staff Management: Assist in recruiting, training, and developing store staff, ensuring they are fully equipped to meet performance expectations.
  • Help schedule shifts and manage team productivity to ensure smooth operations during all business hours.
  • Conduct staff evaluations and provide ongoing coaching to improve team performance.
  • Financial Accountability: Assist the Store Manager in managing the store's budget, including labor costs, inventory, and expenses.
  • Ensure all cash-handling and point-of-sale processes are followed accurately and efficiently.
Qualifications
  • Proven experience as an Assistant Manager, Co-Manager, or Supervisor in a retail environment.
  • Strong leadership skills with the ability to motivate and manage a team.
  • Excellent communication, organizational, and problem-solving abilities.
  • Experience with sales data analysis and ability to make informed decisions to drive performance.
  • Familiarity with retail POS systems and inventory management software.
  • Customer-focused mindset with a commitment to delivering outstanding service.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.
What We Offer
  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package including medical, dental, and vision.
  • Opportunities for career growth and advancement.
  • Employee discounts on store merchandise.

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