Front Desk Representative
1 month ago
At Homewood Suites Warwick, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.
Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong ability to multitask, prioritize, and maintain a high level of productivity in a fast-paced environment.
Key Responsibilities:- Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Process guest payments, handle cash and credit transactions, and maintain a high level of cash handling and credit policies.
- Stay up-to-date on hotel rates, packages, and promotions, and communicate this information to guests effectively.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
- Perform administrative tasks, including data entry, reporting, and maintaining accurate records.
- High school diploma or equivalent required; college coursework in a related field is a plus.
- Previous experience in a hotel or customer service role is preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Strong problem-solving and analytical skills, with the ability to multitask and prioritize tasks.
- Ability to maintain confidentiality and handle sensitive information with discretion.
As a Front Desk Agent at Homewood Suites Warwick, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a comprehensive training program to ensure your success in this role.
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