Front Desk Agent

2 weeks ago

Warwick, United States Homewood Suites Warwick Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Homewood Suites Warwick

33 International Way Warwick, RI 02886

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
  • Must be able to work alone or with others.
  • Must be available any day of the week, 1st or 2nd shift, including weekends and holidays.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Representative

    23 hours ago

    Warwick, Rhode Island, United States Homewood Suites Warwick Full time

    At Homewood Suites Warwick, we are committed to delivering exceptional guest experiences. As a Front Desk Representative, you will play a key role in ensuring that our guests feel welcome and supported throughout their stay.Responsibilities:Provide warm and friendly greetings to all guests, responding promptly to their needs and concerns.Process guest...

  • Front Desk Specialist

    3 weeks ago

    Warwick, United States Spire Orthopedic Partners Full time

    Title: Front Desk Specialist Reports to: Practice Manager Hours: Monday through Saturday position. Shifts will be assigned in advance and can vary between the hours of 7:30am to 8:30pm. Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians...

  • Front Desk Specialist

    4 weeks ago

    Warwick, United States Spire Orthopedic Partners Full time

    Title: Front Desk Specialist Reports to: Practice Manager Hours: Monday through Saturday position. Shifts will be assigned in advance and can vary between the hours of 7:30am to 8:30pm. Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians...

  • Guest Services Agent 2

    4 weeks ago

    Warwick, United States Homewood Suites Warwick Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent 2

    4 weeks ago

    Warwick, United States Homewood Suites Warwick Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent 2

    4 days ago

    Warwick, United States Homewood Suites Warwick Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent 1

    1 day ago

    Warwick, United States Homewood Suites Warwick Full time

    Compensation Type: Hourly Highgate Hotels:Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent 2

    4 weeks ago

    Warwick, United States Homewood Suites Warwick Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Administrative Assistant for Post Rd

    2 weeks ago

    Warwick, United States Thrive Behavioral Health Full time

    Job Details Job Location Warwick, RI   Description FRONT DESK OPERATIONS/ADMIN ASSISTANT FULL TIME - NON EXEMPT General Summary: Responsible for greeting clients and visitors, answer and disseminate switchboard calls, and collect and record first party fees. Verify and update client demographic and insurance information. Provide backup coverage for...

  • Front Desk Coordinator

    7 days ago

    Warwick, United States Metro Physical & Aquatic Therapy Full time

    Job Type Full-time Description Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we...

  • Front Desk Receptionist

    4 weeks ago

    Warwick, United States Alora Laser Spa Full time $16 - $18

    Alora Laser Spa is seeking a diligent and responsible Assistant And Receptionist. If you want to work in a unique spa boutique environment - break away from the chains and join our business.About The Alora Laser Spa:Located In Warwick, NYJob Responsibilities:Must be able to answer phone calls, help clients over the phone with anything they may need, and...

  • Front Desk Associate

    1 week ago

    Warwick, United States The Edge Fitness Clubs Full time

    Job Description Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your...

  • Assistant General Manager

    2 weeks ago

    Warwick, RI, United States The Edge Fitness Clubs Full time

    Job Description Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your...

  • RI-Providence Insurance Sales Specialist Hybrid

    5 days ago

    Warwick, United States American Senior Benefits Full time

    Overview AGENTS WANTED! Are you ready for a career for life? Want stability? Want to give back to your community? At Charter Financial Group, backed by AMERICAN SENIOR BENEFITS, where we put people back in the people business, we are at the front line in our communities, helping to protect retirement income, educating seniors on safeguards available to them....

  • Post Road Administrative Support

    4 days ago

    Warwick, Rhode Island, United States Thrive Behavioral Health Full time

    Thrive Behavioral Health is committed to providing high-quality services to our clients and communities. As a valued member of our team, you will have the opportunity to make a meaningful difference in the lives of others.We are seeking a dedicated and organized Administrative Assistant to join our Post Road office team. In this role, you will be responsible...

  • Lead Driver for our Transportation Program

    2 weeks ago

    Warwick, United States Thrive Behavioral Health Full time

    General Summary: Supervision all Transportation drivers. Work involves working closely with Front Desk Schedulers to coordinate daily runs, assigning drivers and runs, scheduling drivers including vacation and sick times, maintaining vehicles, training new drivers and TBH staff, and operating Thrive vans seating approximately 10-15 people, to transport...

  • Member services full and part time flexible hours fun fast paced enviroment

    7 days ago

    Warwick, United States Planet Fitness Inc. Full time

    JOIN THE CLUB.Full and part time shifts available. Flexible schedules, Fun, Fast Paced Environment!Join a great team!At Planet Fitness we enhance people's lives with an affordable, high-quality fitness experience. This requires a team of inspiring, motivated and fun-loving go-getters. If this is you and you're looking for a place where you can make a...

  • Hotel Maintenance Technician

    4 weeks ago

    Warwick, United States MCR Hotels Full time

    TheMaintenance Technicianat theHilton Garden Inn Warwickis responsible for assisting with the operation, maintenance, service, and repair of equipment as assigned.ESSENTIAL FUNCTIONSParticipate in the preventative maintenance program.Perform tasks in a safe and efficient manner.Assist with the operation, maintenance, and repair of equipment in guest rooms,...

  • Hotel Maintenance Technician

    6 days ago

    Warwick, United States MCR Hotels Full time

    The Maintenance Technician at the Hilton Garden Inn Warwick is responsible for assisting with the operation, maintenance, service, and repair of equipment as assigned.ESSENTIAL FUNCTIONSParticipate in the preventative maintenance program.Perform tasks in a safe and efficient manner.Assist with the operation, maintenance, and repair of equipment in guest...

  • Hotel Maintenance Technician

    4 weeks ago

    Warwick, United States MCR Hotels Full time

    Job DescriptionThe Maintenance Technician at the Hilton Garden Inn Warwick is responsible for assisting with the operation, maintenance, service, and repair of equipment as assigned. ESSENTIAL FUNCTIONS Participate in the preventative maintenance program.Perform tasks in a safe and efficient manner.Assist with the operation, maintenance, and repair of...