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Parking Operations Manager

2 months ago

Seattle, Washington, United States Ace Parking Full time
About Us:

Ace Parking is a leading parking management company with over 72 years of experience. We pride ourselves on treating our clients, partners, guests, and team members with respect and courtesy, earning us the reputation as the nation's leading parking management expert.

Culture:

We have a strong, distinctive culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. We have clear values, caring, loyalty, humility, and a deep commitment to community, which steer our decision-making and define the way we treat our customers, clients, suppliers, and team members.

About the Position:

The Assistant Parking Manager will be responsible for ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure. Key responsibilities include:

  • Ensuring parking policies and procedures meet expectations and established standards
  • Assisting in the management of team members, including hiring, training, coaching, and counseling
  • Assisting in the planning and directing special event activities
  • Responding to and resolving guest or visitor complaints, vehicle claims, and service discrepancies
  • Maintaining continual communication with property management, Site Manager, customers, and guests
  • Keeping Site Manager abreast of any management concerns in a timely and efficient manner
  • Conducting shift briefings and staff meetings to ensure a consistent and effective flow of information
  • Maintaining a safe and clean work environment
  • Handling call offs and assisting with scheduling
  • Diagnosis and preventative care maintenance
Accountability:

The Assistant Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and the management of team members, including assisting in the hiring, training, coaching, and counseling processes, to ensure that performance standards are met.

Communication:

Effective communication is vital for the Assistant Parking Manager role. They must maintain constant communication with property management, Site Manager, customers, and guests.

Family:

We consider our team and guests as part of our extended family. The Assistant Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.

Exceptional Service:

Our commitment to exceptional service is non-negotiable. The Assistant Parking Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.

Profitability:

While the Assistant Parking Manager's primary role is management, they should also be mindful of operational efficiency. The Assistant Parking Manager is responsible for overseeing many parts of multiple locations' operation.

About YOU:

To work at Ace Parking, you should possess the following experience and attributes:

  • Bachelor's degree preferred, but not required
  • One-year supervisory experience required
  • Prior parking experience is a plus, but not required
  • Must be willing to work a flexible schedule and be available to work weekends
  • Must be able to meet Motor Vehicle Requirement (MVR) guidelines
  • Must have and maintain a valid driver's license
  • Must be able to drive a manual transmission vehicle
  • Possess excellent customer service skills
  • Demonstrate exceptional oral and written communication skills
  • Knowledge of and working skills in Microsoft Office Suite
  • Ability to multi-task in a fast-paced working environment
  • Ability to lift up to 25lbs
  • Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints
What We Can Offer You:

Ace Parking offers a competitive hourly wage of $29-30, a full range of benefits, including paid vacation, sick and holidays, health insurance plans, life insurance options, and a 401K plan. We also offer job training and career development opportunities.