Customer Experience Director

20 hours ago


San Francisco, California, United States The Call Center Network Full time

Job Summary: The Call Center Network is seeking a Customer Experience Director to lead our customer service team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction and drive revenue growth.

About the Company:

The Call Center Network is a leading provider of contact center services, dedicated to delivering exceptional customer experiences. We are a dynamic and growing company, always looking for talented individuals to join our team.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and drive revenue growth
  • Manage and coach a team of customer service representatives to achieve performance targets
  • Analyze data to identify trends and areas for improvement
  • Collaborate with other departments to ensure seamless operations

Requirements:

  • Minimum 5+ years of customer service or call center management experience
  • Proven track record of improving customer satisfaction and driving revenue growth
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership skills

Estimated Salary: $85,000 - $115,000 per year



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