Customer Experience Director
20 hours ago
Job Summary: The Call Center Network is seeking a Customer Experience Director to lead our customer service team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction and drive revenue growth.
About the Company:
The Call Center Network is a leading provider of contact center services, dedicated to delivering exceptional customer experiences. We are a dynamic and growing company, always looking for talented individuals to join our team.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and drive revenue growth
- Manage and coach a team of customer service representatives to achieve performance targets
- Analyze data to identify trends and areas for improvement
- Collaborate with other departments to ensure seamless operations
Requirements:
- Minimum 5+ years of customer service or call center management experience
- Proven track record of improving customer satisfaction and driving revenue growth
- Strong analytical and problem-solving skills
- Excellent communication and leadership skills
Estimated Salary: $85,000 - $115,000 per year
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