Director of Customer Advocacy

1 week ago


San Francisco, California, United States 11x AI Inc. Full time
Unlock Your Potential as a High-Growth Leader

We are seeking an exceptional Director of Customer Advocacy to join our dynamic team at 11x AI Inc. in San Francisco. As a fast-growing company, we value innovation and excellence in all aspects of our business.

This is a highly challenging and rewarding role that requires strong leadership skills, a proven track record of building high-performing teams, and a deep understanding of customer-centric strategies. If you're passionate about driving growth, delivering exceptional customer experiences, and shaping the future of Customer Success, we'd love to hear from you

About the Role

The Director of Customer Advocacy will be responsible for leading our Customer Success function, streamlining processes to onboard, support, and retain customers. This role involves close collaboration with our sales, product engineering, and leadership teams to ensure best-in-class service and support to our existing and future client base.

  • Develop and execute a comprehensive strategy for Customer Success, focusing on customer-centric solutions and data-driven decision-making.
  • Leverage industry expertise to stay ahead of market trends, identify opportunities for growth, and develop actionable insights to inform business decisions.
  • Build and lead a high-performing team of Customer Success Managers, fostering a culture of excellence, ownership, and continuous learning.
About You
  • 5+ years of experience leading Customer Success at a high-growth SaaS startup or similar environment.
  • Proven track record of building scalable processes, delivering tailored customer solutions, and utilizing data to drive business outcomes.
  • Strong leadership skills, ability to navigate ambiguity, and make informed decisions that enhance customer experience.

In this exciting opportunity, you'll have the chance to work with a talented team of innovators, disruptors, and thought leaders in the field of artificial intelligence. If you're passionate about making a lasting impact, growing your career, and driving business success, apply now

$180,000 - $220,000 per year, based on experience and qualifications. We offer a competitive compensation package, including equity options, health insurance, and other benefits.



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