Customer Experience Director

3 weeks ago


San Francisco, California, United States American Airlines Full time

About the Role
At American Airlines, we are seeking an exceptional leader to fill the position of Customer Service Manager. This is a critical role that requires strong leadership and management skills to oversee our customer service operations.

Key Responsibilities
Resolve complex customer service and operational issues through effective problem-solving and communication skills.
Counsel and coach personnel to enhance their performance and provide guidance to the team.
Coordinate daily operations, including scheduling, hiring, training, and inventory management.

Qualifications
Able to lead and motivate employees to work collaboratively as a team.
Must have excellent communication and interpersonal skills.
Familiarity with airline industry operations is a plus.

Benefits
We offer competitive employee benefits, including travel privileges on American Airlines and partner airlines.
Career development programs to help you grow professionally.
Estimated Salary: $24 per hour based on qualifications.



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