Customer Experience Program Director
1 week ago
Job Summary
We are seeking a highly skilled Customer Experience Program Director to join our team at Recology. This is a hybrid role that requires the ability to work effectively in both office and field settings.
About Us
Recology is an ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. As a leader in the resource recovery industry, we offer a creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
Salary Range
The estimated salary for this position is $104,560 - $130,700 per year, based on experience and location.
Key Responsibilities
- Lead cross-functional initiatives to enhance the overall customer experience
- Collaborate with Communications on website enhancements, social media, and internal/external communications
- Partner with Operations to ensure proper communication with customer service teams
- Monitor customer service KPIs and communicate progress to key stakeholders
- Develop and implement comprehensive customer experience strategies across multiple locations
Required Skills and Qualifications
- 6 years of experience in customer service within the resource recovery or related industry
- Ability to work as part of a team and build collaborative relationships
- Oral and written communication skills
- Project management skills and attention to detail
Benefits
- Paid time off and paid holidays
- Health and wellness benefits including medical, dental, and vision
- Retirement plans (Employee Stock Ownership Plan, 401(k) with match)
- Annual wellness incentives
Why Join Our Team?
At Recology, we value our employees and offer a range of benefits and opportunities for growth and development. If you are passionate about environmental sustainability and customer experience, we encourage you to apply for this exciting opportunity.
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