Client Care Coordinator

3 weeks ago


Durham, North Carolina, United States NC Farm Bureau Full time

**Job Description:**

This Customer Service Agent role at NC Farm Bureau is an excellent opportunity for individuals who thrive in fast-paced environments and possess a strong commitment to customer satisfaction.

**Key Accountabilities:

  • Examine customer complaints to identify areas for improvement
  • Effectively resolve customer issues, maintaining a positive attitude throughout
  • Adhere to established scripts when dealing with complex scenarios and consult with supervisors as needed
  • Conduct thorough follow-ups to guarantee customer satisfaction
  • Ensure accurate and up-to-date customer records

**Essential Qualifications:

  • High school diploma or equivalent
  • Prior experience in a customer-facing setting
  • Excellent active listening, interpersonal, and communication skills

**Salary Range:** $55,000 - $70,000 per year, influenced by industry benchmarks and geographical factors.



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