Retail Operations Leader

2 weeks ago

Champaign, Illinois, United States EssilorLuxottica Full time
Requisition ID: 852940
Store #: LensCrafters
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At EssilorLuxottica, we are dedicated to enhancing vision for all. Our diverse team is crucial in achieving this mission.

As a member of our organization, you will gain insights into the optical sector while honing your customer service and sales skills, essential for your professional growth.

EssilorLuxottica stands as the foremost optical retailer in North America, boasting over 1,000 locations. With a legacy of excellence spanning more than 35 years, we are committed to delivering superior quality in vision care.

GENERAL FUNCTION

The primary objective of the Retail Operations Leader is to serve as a guiding force within the EssilorLuxottica framework. This role is pivotal in achieving key performance metrics by embodying the Brand Story and ensuring an exceptional customer journey.

MAJOR DUTIES & RESPONSIBILITIES
  • Exhibits a strong dedication to delivering unparalleled Customer Service by ensuring that the LensCrafters team adheres to the Sales and Service Process.
  • Embraces the Diamond Service Principles and Service Vision in all interactions with customers and patients.
  • Provides hands-on training and mentorship to team members utilizing Company resources.
  • Evaluates store financial performance and proposes actionable strategies to enhance retail profitability.
  • Aims to achieve outstanding results in the following areas:
    • NPS - Net Promoter Score
    • % Sales to Plan
    • Customer Count
    • Store Operating Profitability
    • % Saturation of Training
    • Key Performance Indicators, including exam growth and retention
  • Identifies and recruits top-tier talent.
  • Projects staffing requirements through labor scheduling models.
  • Handles administrative responsibilities such as payroll, inventory oversight, and technical application.
  • Inspires associates to deliver a customer experience that surpasses expectations, as reflected in NPS feedback.
  • Collaborates with the Doctor of Optometry for business alignment and planning.
  • Follows Company policies regarding inventory management and acknowledges receipt of physical stock.
  • Implements the LC Inventory Management System and Order tracker in alignment with global POS standards.
  • Ensures adherence to safety protocols and consistently maintains compliance with Company standards.
  • Conducts regular safety assessments of store premises using a self-inspection checklist. Reports any interactions with regulatory agencies promptly.
  • Enhances Optometric partnerships through active participation in various initiatives.
  • Fosters a safe and enjoyable work environment for all associates and customers.
  • Takes pride in the store's presentation and executes visual directives to convey a cohesive company message.
BASIC QUALIFICATIONS
  • High School diploma or equivalent
  • 4+ years of management or supervisory experience
  • Thorough understanding of operations, processes, and business implications
  • Strong negotiation and influencing abilities
  • Effective team-building and management skills
  • Knowledge of current optical theory and merchandise
  • Excellent communication and listening skills
  • Proficient in basic mathematics
  • Sales acumen
  • Familiarity with cash registers, computers, and calculators
  • Ability to manage time effectively under pressure
PREFERRED QUALIFICATIONS
  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting and Adjusting Program
  • Prior experience in customer service and retail
  • Familiarity with current store merchandise
  • High level of business acumen, including detailed knowledge of LC Dashboard
Compensation is determined by various factors, including geographic location, experience, qualifications, and skills. Additionally, a competitive bonus and/or commission plan may be available, complementing a comprehensive total rewards package. Benefits may encompass healthcare, retirement savings, paid time off, and employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities during the application and hiring process.

We are an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, or any other characteristics protected by law.

  • Retail Operations Supervisor

    2 weeks ago

    Champaign, Illinois, United States LAND OF LINCOLN GOODWILL INDUSTRIES INC Full time

    Job OverviewPosition LevelExperiencedLocationChampaign Store - Champaign, ILEmployment TypeFull TimeEducation RequirementNoneCompensation$18.00 HourlyTravel RequirementsOccasionalShift AvailabilityAnyIndustry CategoryRetailMission StatementOur commitment is to equip individuals with the skills and resources necessary for self-sufficiency through meaningful...

  • Retail Operations Supervisor

    2 weeks ago

    Champaign, Illinois, United States Circle K Full time

    Location: Retail EnvironmentAvailability: Flexible Shifts RequiredKEY RESPONSIBILITIES:Act as the acting manager in the absence of the Site Manager.Oversee inventory management and ensure proper stock levels.Deliver effective training programs for new team members.Guide staff on opening and closing procedures and proper operational techniques.Implement and...

  • Retail Operations Supervisor

    2 weeks ago

    Champaign, Illinois, United States Lids Full time

    Store Location: Market Place Shopping CenterCompany Overview:At Lids, we are dedicated to driving sales growth through exceptional customer service. Our mission is to achieve and surpass company objectives across all performance metrics.Key Responsibilities:1. **Sales Performance Management:** - Assess and provide constructive feedback on team members'...

  • Assistant Store Leader

    2 weeks ago

    Champaign, Illinois, United States Circle K Full time

    Position Overview:As an integral part of our team, the Assistant Manager will oversee daily operations and ensure a seamless customer experience. This role is vital in supporting the Site Manager and leading the team in their absence.Key Responsibilities:Act as the primary leader in the absence of the Site Manager.Manage inventory, including ordering and...

  • Retail Sales Associate

    1 week ago

    Champaign, Illinois, United States Rally House Full time

    Retail Sales Associate Job DescriptionThe Retail Sales Associate plays a key role in creating a welcoming and engaging atmosphere for customers at Rally House stores. Building genuine relationships with customers is essential to foster loyalty and create a positive shopping experience. Responsibilities include assisting with store operations, maintaining...

  • Golf Retail Sales Supervisor

    2 weeks ago

    Champaign, Illinois, United States DICK'S SPORTING GOODS INC Full time

    Company Overview:DICK'S Sporting Goods is not just a retail establishment; it is a hub for sports enthusiasts, a venue for exploration, and a community gathering point where athletes can engage and thrive. We are redefining the retail landscape by enhancing customer experiences, providing top-notch service, and fostering a culture of inspiration and...

  • Retail Merchandising Team Leader

    2 weeks ago

    Champaign, Illinois, United States Mondelēz International Full time

    Position Overview Are You Prepared to Drive Success at Mondelēz International? Contribute to Our Vision of Leading the Future of Snacking with Pride. As a Field Sales Merchandising Supervisor, you will oversee a team of sales representatives in the field, ensuring the effective implementation of sales strategies and the attainment of annual...

  • Golf Retail Sales Supervisor

    2 weeks ago

    Champaign, Illinois, United States DICK'S SPORTING GOODS INC Full time

    Company Overview:DICK'S Sporting Goods is not just a retail outlet; it is a hub for athletes and sports enthusiasts. Our mission is to create an environment where individuals can engage, explore, and elevate their sporting experiences. We are redefining the retail landscape by prioritizing exceptional service, inspiring our team members, and fostering a...

  • Retail Stock Associate

    1 day ago

    Champaign, Illinois, United States Sam's Club Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Retail Stock Associate to join our team at Sam's Club. As a key member of our store operations team, you will play a critical role in ensuring that our shelves are fully stocked and our members have access to the products they need.Key ResponsibilitiesMaintain a safe and clean work...

  • Retail Sales Associate Apparel Specialist

    11 hours ago

    Champaign, Illinois, United States DICK'S SPORTING GOODS INC Full time

    About UsDICK'S SPORTING GOODS INC is a leading retailer of sports equipment, apparel, and footwear. Our mission is to provide an exceptional shopping experience for our customers, while also creating a positive and inclusive work environment for our teammates.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our...

  • Retail Team Member

    1 week ago

    Champaign, Illinois, United States WNH Food Service LLC Full time

    Position OverviewThe employees at WNH Food Service LLC are committed and diligent individuals.As a member of our retail team, you will be tasked with:Preparing essential ingredients for our specialty beverages.Engaging with customers at the point of sale.Upon successful completion of training, crafting personalized drinks for our clientele.Collaboration with...

  • Logistics Team Leader

    1 week ago

    Champaign, Illinois, United States Keurig Dr Pepper Inc. Full time

    Position OverviewThe Logistics Team Leader is tasked with overseeing the activities of delivery personnel and assessing distribution operations.Key ResponsibilitiesSupervise and coordinate the efforts of delivery drivers to ensure efficient service.Evaluate and enhance distribution processes to optimize performance.Maintain compliance with safety and...

  • Operations Manager

    5 days ago

    Champaign, Illinois, United States Meijer Full time

    About the Role:We are seeking a highly skilled and experienced Operations Manager to join our team at Meijer. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently.Key Responsibilities:Plan,...

  • Retail Store Customer Service Representative

    3 days ago

    Champaign, Illinois, United States Sherwin-Williams Full time

    About the RoleThis position is crucial to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about our products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client...

  • Retail Sales Associate Apparel Specialist

    3 days ago

    Champaign, Illinois, United States DICK'S SPORTING GOODS INC Full time

    About UsDICK'S SPORTING GOODS INC is a leading retailer of sports equipment, apparel, and footwear. Our mission is to provide an exceptional shopping experience for our customers, while also creating a positive and inclusive work environment for our teammates.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our...

  • Retail Merchandising Lead

    2 weeks ago

    Champaign, Illinois, United States Mondelēz International Full time

    Position Overview Are You Prepared to Drive Success at Mondelēz International? Embrace Our Mission to Shape the Future of Snacking. Create It with Pride. As a Retail Merchandising Lead, you will oversee a team of field sales representatives to ensure the execution of the sales strategy and the attainment of annual KPIs and objectives for a...

  • Retail Merchandising Lead

    1 week ago

    Champaign, Illinois, United States Mondelēz International Full time

    Position Overview Are You Prepared to Drive Success at Mondelēz International? Embrace Our Vision to Shape the Future of Snacking. Craft It with Pride. As a Retail Merchandising Lead, you will oversee a team of field sales representatives to ensure the execution of the sales strategy and the attainment of annual performance indicators and...

  • Seasonal Task Associate

    2 days ago

    Champaign, Illinois, United States Ulta Beauty Full time

    Job Summary:As a Task Associate at Ulta Beauty, you will play a critical role in ensuring the smooth operation of our retail sales floor. Your primary responsibilities will include:Task Execution: Execute all tasks as planned to ensure product availability for purchase.Work Area Maintenance: Maintain a high level of cleanliness and organization in your...

  • Residential Community Leader

    2 weeks ago

    Champaign, Illinois, United States Aspen Square Management Full time

    Position Overview:Are you a professional seeking to elevate your career in the realm of Student Housing? This opportunity is tailored for you.At Aspen Square Management, we recognize that our employees are our most valuable asset. We prioritize our team members and are committed to fostering a culture characterized by respect, diversity, enthusiasm, and...

  • Deputy City Manager

    5 days ago

    Champaign, Illinois, United States National Forum for Black Public Administrators Full time

    About the RoleThe National Forum for Black Public Administrators is seeking an experienced and visionary leader to serve as its next Deputy City Manager. This is a unique opportunity to join a dynamic organization and contribute to the development of innovative solutions for urban communities.Key ResponsibilitiesProvide strategic leadership and oversight to...