Golf Retail Sales Supervisor
2 weeks ago
Company Overview:
DICK'S Sporting Goods is not just a retail establishment; it is a hub for sports enthusiasts, a venue for exploration, and a community gathering point where athletes can engage and thrive. We are redefining the retail landscape by enhancing customer experiences, providing top-notch service, and fostering a culture of inspiration and teamwork.
Position Summary:
The Golf Retail Sales Supervisor plays a pivotal role in upholding brand standards and enhancing the teammate experience. Reporting to the Assistant Store Manager and Store Manager, this position serves as the in-store authority for the golf department. The Supervisor is dedicated to delivering exceptional service to customers while guiding and mentoring team members.
Key Responsibilities:
- Assist in building a robust team by participating in in-store interviews and conducting department tours.
- Foster a people-centric culture by engaging with every team member to establish trust and respect, contributing to a strong recognition culture.
- Plan and organize store operations 30 days in advance, collaborating with the Assistant Store Manager to develop effective strategies and align workforce needs for daily tasks and events.
- Utilize team members strategically to ensure adherence to brand standards and efficient execution of daily operations.
- Maintain company merchandising and presentation standards by following established guidelines for floor sets, signage, pricing, and inventory management.
- Support the store leadership team with general supervision, ensuring compliance with company policies and procedures.
- Facilitate training for team members on company protocols, including onboarding new hires and cross-training existing staff.
- Prioritize coaching and development for oneself and others, providing hands-on guidance and explaining the rationale behind tasks and processes.
- Lead by example to align team responsibilities with organizational goals, ensuring a seamless shopping experience for customers.
- Create an inclusive environment where all individuals, both teammates and customers, feel valued and respected.
- Adhere to established safety, loss prevention, and operational procedures, maintaining confidentiality of company information.
- Support the team across the store as needed, demonstrating a collaborative approach.
- Perform additional tasks as assigned by management.
Leadership Competencies:
Our leadership competencies define the essential qualities of effective leaders who drive business success and cultivate talent. We expect our Store leaders to embody the following:
- Accountability
- Customer Focus
- Collaboration
- Trust Building
- Decision-Making Skills
- Action Orientation
- Engagement Promotion
- Talent Development
- Team Building Effectiveness
- Planning and Alignment
Qualifications:
- Flexible availability, including evenings, weekends, and holidays.
- Previous retail sales or customer service experience is preferred.
- Experience in golf is advantageous.
- Physical ability to stand, bend, stoop, reach, push, pull, and lift items weighing between 15 to 35 lbs. repetitively.
- Capability to work extended periods standing or walking.
- Able to work at heights exceeding 4 feet using ladders or aerial lifting devices.
- Ability to perform repetitive motions for short durations.
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