Field Service Technician

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Canon U.S.A., Inc. Full time
About the Role

Are you passionate about delivering exceptional customer experiences and ensuring the highest level of service standards?

We're seeking a skilled Field Service Technician to join our team at Canon Solutions America, Inc. As a Field Service Technician, you will be responsible for providing efficient, responsive, and accurate field/shop/on-site maintenance for Canon-supported products.

Your Impact

In this role, you will be accountable for:
- Reporting product failure trends and serviceability issues with accurate documentation.
- Meeting customer demands by providing timely and effective maintenance services.
- Maintaining technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Demonstrating strong customer communication and satisfaction skills.
- Ensuring the performance of assigned machines and contributing to the achievement of branch/district metric targets.

About You: The Skills & Expertise You Bring

To be successful in this role, you will need:
- A High School diploma or equivalent experience.
- A basic understanding of internet environments and the ability to complete the PDIF new-hire class.
- Valid driver's license and acceptable driving record.
- Ability to function in a 24/7 environment with possible shift work and/or on-call rotations.
- Capability to obtain necessary security and/or other clearances required by customers.
- Physical ability to lift 50 pounds and be active more than 50 percent of the time.

Company Overview

About Canon Solutions America, Inc. - We empower companies to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With a commitment to innovation and sustainability, we help drive efficiency and regulate costs through comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., we offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and more. We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates.

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