Field Service Representative

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Jobs for Humanity Full time
Job Title: Field Service Representative

At Jobs for Humanity, we're committed to creating an inclusive and just employment ecosystem. We're seeking a highly organized and energetic Field Service Representative to join our team at Safelite.

Job Summary:

The Field Service Representative is responsible for delivering exceptional customer experiences through inbound calls from customers, policyholders, insurance agents, and auto glass shops. This role requires a seamless and memorable experience during every customer interaction.

Key Responsibilities:
  • Answer incoming phone calls from customers, policyholders, insurance agents, and auto glass shops.
  • Assess the needs of callers and resolve concerns quickly or escalate as needed.
  • Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
  • Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed.
  • Create work orders for commercial, rental, and auction accounts.
  • All other duties as assigned.
Requirements:
  • High School Diploma or GED; OR 1 to 3 years' experience in contact center or retail services industry, preferred.
  • Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes, and procedures.
  • Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as phones, calculators, copy machines/printers, etc.; Experience with SV2 (Point of Sale) preferred.
  • Present a professional appearance and wear personal protective equipment.
  • Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.

Safelite welcomes everyone and values our diverse workforce and suppliers. We're proud to be an equal opportunity employer.



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