Field Service Representative
4 weeks ago
At Jobs for Humanity, we're committed to creating an inclusive and just employment ecosystem. We're seeking a highly organized and energetic Field Service Representative to join our team at Safelite.
Job Summary:The Field Service Representative is responsible for delivering exceptional customer experiences through inbound calls from customers, policyholders, insurance agents, and auto glass shops. This role requires a seamless and memorable experience during every customer interaction.
Key Responsibilities:- Answer incoming phone calls from customers, policyholders, insurance agents, and auto glass shops.
- Assess the needs of callers and resolve concerns quickly or escalate as needed.
- Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
- Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed.
- Create work orders for commercial, rental, and auction accounts.
- All other duties as assigned.
- High School Diploma or GED; OR 1 to 3 years' experience in contact center or retail services industry, preferred.
- Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes, and procedures.
- Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as phones, calculators, copy machines/printers, etc.; Experience with SV2 (Point of Sale) preferred.
- Present a professional appearance and wear personal protective equipment.
- Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
Safelite welcomes everyone and values our diverse workforce and suppliers. We're proud to be an equal opportunity employer.
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