Senior Product Manager Technical

Transformative Sr. Product Manager, Technical

Be unstoppable with us at Disability Solutions. We're a team that disrupted an entire industry, and you could be part of the team that shapes the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.

We're seeking a transformative Sr. Product Manager, Technical to join our Subscriber Protection Team. This key role requires a product leader who can envision innovative solutions that safeguard our customers' digital lives and possesses the technical expertise to bring these visions to fruition. As a key member of the team, you will drive the development and execution of strategies that protect T-Mobile subscribers, ensuring their online safety and privacy.

Key Responsibilities

• Owns product end to end for sophisticated or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and strategy including technical vision and capabilities.
• Designs and drives end user product research.
• Partners with business, internal/external team members and Leadership to understand current customer experience, identifies areas of opportunity
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• May work with data scientists to answer complex questions or identify significant insights from data.
• Demonstrates rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, to support decision making.
• Works with partners and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at SLT level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product technical improvements to enhance customer experience.
• Works with external third parties to assess partnerships and licensing opportunities.
• Uses customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, lead, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer's unmet needs.
• Advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mentality.
• Creates an environment and culture where the team is immersed in a customer first environment.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Advanced level understanding of customer experience.

Product Execution & Technical Delivery

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
• Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
• Significantly contributes to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
• Owns and leads product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other teams.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule.
• Leads and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories 'ready' for Dev in Team Backlogs.
• In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
• Generates and maintains dashboards and reports that track product health and success metrics, technical KPI's.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other partner teams with product or technical knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Recognizes and communicates technical challenges to customers and makes educated trade-off decisions with the team.
• Accountable for product team response in event of critical or high impacting defect, including communications to team members at all levels..
• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD;
• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

Knowledge, Skills and Abilities

• Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
• Strong requirements elicitation, and validated writing skills including the ability to write concisely and clearly for different audiences.
• Experience with Agile backlog/project management tools.
• Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
• Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.
• Efficiently communicates with Leadership, while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
• Deep understanding of platform technologies and components such as security, performance, optimization, API integration.
• Sophisticated knowledge of full technology stack on which your assigned product runs. (Required)
• Demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
• Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
• Integration Knowledge and experience with integration patterns, API's, and protocols such as REST, EDI, SOAP, etc.

Education

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience.

Work Experience

• 6+ years of validated experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment.
• 7+ years of relevant Product Management experience in an agile software product development environment.

Licenses and Certifications

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

At Disability Solutions, we're committed to creating a workplace that's inclusive and accessible to everyone. We believe that diversity and inclusion are essential to our success, and we're dedicated to creating a culture that values and celebrates the unique perspectives and experiences of our employees.

We're an equal opportunity employer, and we welcome applications from qualified candidates who share our commitment to diversity and inclusion. If you're passionate about technology and product management, and you're looking for a challenging and rewarding role, we encourage you to apply.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're interested in learning more about this role or our company culture, please don't hesitate to reach out.

We're excited to hear from you and look forward to reviewing your application.

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