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Account Executive

2 months ago

Saint Paul, Minnesota, United States Vitu Full time

{"h1": "Account Executive Job Description", "p": "At Vitu, we are seeking a highly motivated and service-oriented Account Executive to maintain and build professional relationships with our clients. This role requires excellent communication, retention, and training skills, as well as the ability to troubleshoot and problem-solve. The ideal candidate will have experience with DMV regulations, reports of sale, and other related documents.

Responsibilities:

* Train dealership personnel on the use of Vitu products
* Onboard and manage dealership users access to the Vitu system
* Meet with dealership management to review process and procedures pertaining to their DMV paperwork
* Monitor dealer error rates, active user list, and Dealer licenses to ensure compliance with DMV regulations
* Maintain a strong business relationship with key dealership personnel
* Provide Vitu/VITU support via phone, chat and email as needed
* Deliver exceptional customer service and support by being responsive and proactive to customer needs
* Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns
* Compliance - Ensure that the dealership is following DMV EVR procedures and regulations by conducting compliance audits
* DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues
* Navigate a dealer DMS to ensure that it is calculating DMV fees properly
* Conduct DMV fee training both in-person and via webinar

Qualifications:

* MN DMV or Dealership title and registration experience is preferred but not required
* Requires an individual with excellent communication, retention, and training skills
* Troubleshooting and problem-solving skills are necessary
* Strong writing skills, and attention to detail
* A clean driving record and current State driver license is required

Experience:

* Experience with Reports of Sale and other related DMV documents for both new and used vehicles
* Experience with DMV accounting and bundle reconciliation
* EVR program knowledge (E-filing)
* Knowledge of DMV regulations pertaining to registration processing
* Experience with Chrome and Firefox configuration and settings
* Able to use various PC programs including Microsoft Word, Excel, and Google Drive
* Able to effectively communicate with high level Executives
* Able to work independently with limited supervision
* May have to travel up to 150 miles+ on occasion
"}