Front Desk Associate
6 days ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Associate at Hyatt Vacation Ownership. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our owners and guests, ensuring a personalized and memorable experience for each interaction.
Key Responsibilities
- Process guest arrivals and departures in a timely and efficient manner, ensuring accurate information and a seamless experience.
- Provide expert knowledge of the resort and surrounding area, making recommendations and offering personalized suggestions to enhance the guest's stay.
- Develop and maintain positive relationships with guests, responding to their needs and concerns in a professional and courteous manner.
- Collaborate with the Front Office team to ensure seamless communication and a high level of service delivery.
- Comply with quality assurance standards, maintaining the highest level of service and attention to detail.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent required; prior customer service experience preferred.
About Us
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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